1. Volvo car Group Facility Management Industry Sector FM Meeting 2014 02 27 1 Date Created 2014-02-27 Issuer: A Martinson amart110; Volvo Cars FM; Industry Sector FM day 2014 02 27; Security Class: Proprietary

2. Volvo car group fm concept 2 Strategy Governance Model Contractual & Price model Delivery Model Organisation Service structure Strategy Vision, mission, strategy and objectives Governance Model Budget allocation, follow-up and collaboration forums Contractual & Price model Contractual model, as well as internal and external price model Delivery Model How, and by whom, the FM services are delivered Organisation Roles, mandates and organisation design Service Structure Services packaged and described in the FM delivery Volvo Car Group FM Concept overview Date Created 2014-02-27 Issuer: A Martinson amart110; Volvo Cars FM; Industry Sector FM day 2014 02 27; Security Class: Proprietary

3. Volvo cars Fm 2020 3 Vision, mission, strategic direction and objectives for 2020 FM 2020 Objectives: Quality Establish a globally harmonised delivery of high quality, coherent, uninterrupted and well-functioning FM services in accordance with Volvo Car Group result requirements Cost Achieve continuous cost reductions, focusing on total cost of ownership, while maintaining high quality of services Delivery Obtain status of being a lean and nimble organisation through flexible services in respect of volume, scope and service level changes Improvement Continually pursue transformation, make nimble fact and risk based decisions, and promptly execute them Safety Make life less complicated and ensure a safe working environment for the Volvo Car Group organisation Environment Ensure commitment to sustainable environment practices Employees Create and design attractive workplaces to contribute to Volvo Car Group’s position as the employer of choice FM Vision: One Facility Management organisation that is recognized as a proactive and competent partner in all existing - and future Volvo Car Group operations FM Mission: To proactively enable a global disturbance free operation and deliver an attractive workplace: Sustainable; Balanced risk; Fit for future Vision & Mission:Strategic Direction: Revitalize the Facility Management internal brand with customer centricity throughout the FM service delivery 1 Reinforce our services strengths based on standardization, smart and nimble execution and cross-functional collaboration 2 Capture global growth and sourcing potential, effectively partnering with suppliers locally and globally 3 Build a global performance organisation & culture, through harmonised workplaces and services designed around you 5 Secure value of assets and buildings, through a total cost of ownership perspective 4 Objectives (Selected “Vital Few”) Date Created 2014-02-27 Issuer: A Martinson amart110; Volvo Cars FM; Industry Sector FM day 2014 02 27; Security Class: Proprietary

4. Our structure 4 Head of FM Regional FM Manager Local FM Manager Strategic & Operational Development Facility Management Technology Local FM Manager Quality & Communications Supplier(s) Standards & Expertise Some Service Experts that Volvo deem critical to retain within the organisation, in order to maintain the right level of FM purchasing competence and corporate standards Utmost responsible for all FM related matters within Volvo Car Group, overall financial responsibility for Volvo Car Group FM Functional roles, enabling a high-quality FM delivery and continuous improvements Responsible for the FM delivery in the region, and the communication liaison between central FM and every Site / Function Management in the region Responsible for the FM delivery at the local Site. Prioritise budget and actions within site, with a continuous dialogue with Site / Function Management Corporate Security& Risk Management Corporate Real Estate & New Establishment Waste Management Workplace Design & Space Optimization Management & Staff Date Created 2014-02-27 Issuer: A Martinson amart110; Volvo Cars FM; Industry Sector FM day 2014 02 27; Security Class: Proprietary

5. 5 What we deliver to Volvo Cars Daily operations such as cleaning, maintenance, reception, guarding, restaurants Base Delivery Planned maintenance, New- and Rebuilds, Projects Security Framework, Technichal building standards, Strategic space management, Interior standards, Electrical safety, Property lease, buy and sell Standards & Expertise FM Mission: To proactively enable a global disturbance free operation and deliver an attractive workplace: Sustainable; Balanced risk; Fit for future FM Scope of delivery Issuer: A Martinson amart110; Volvo Cars FM; Industry Sector FM day 2014 02 27; Security Class: Proprietary