Membership closure management Vivek Nigam

Membership closure scenarios Non-payment of renewal invoice Voluntary closure False or misleading information Fraudulent payments 2

Membership closures in Total 331

4 Non-payment of renewal invoice Failure to pay on time Not contactable

Failure to pay on time Payments due in 30 days Closure if payment is not received in 60 days Flexibility options –Offer payment extensions –Offer payment plans 5

Non contactable members Locate new contacts for member –Company website, web search –Assistance from other teams Search previous correspondence with members – logs –Phone logs Check previous payment methods 6

Voluntary closures 7

Merger and acquisition IPv4 address transfers Business not operating Change in business plans 8   Confirm closure date Inform member about option to transfer resource

False or misleading information 9

Trends and observations New Members get maximum of a /21 delegation Multiple network abuse complaints start immediately Whois contact details reported as invalid 5 cases identified last year 10

False or misleading information 11 Close account and reclaim resources Issue notice of membership agreement breach Contact Member’s upstream provider Request member to update their details

12 Fraudulent payments

Trends and observations New Member pays via Credit Card Bank notifies APNIC about fraudulent payment –No card holder authorization Request evidence to show card holder authorized payment Account closed and resources reclaimed 7 cases identified since November

14 Questions or Feedback?