VA Benefits Centralization – Streamlining the Process

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Presentation transcript:

VA Benefits Centralization – Streamlining the Process Nichole Mancone, Ed.D. Tarrant County College SACRAO 2016 Oklahoma City, OK

Tarrant County College Campuses Northeast Campus Northwest Campus South Campus Southeast Campus Trinity River Campus TCC Connect Eight other learning centers throughout Tarrant County

Tarrant County College Undergraduate Enrollment Fall 2015 - 51,705 students (unduplicated) Veteran Students:

Processing Prior to Summer 2014 Each campus managed it’s own processing Led to inconsistency in the process Varying turn around times Hard to manage changes in rules and requirements from the VA

Reorganization Three staff from five of the campuses moved to District Admissions and Records Two Veterans Specialists rotate among the five campuses Two Vet Success on Campus counselors rotate among the five campuses District Director serves as District Certifying Official; Campus Registrars also can certify

How do we do it?

Technology Before we reorganized, started working on workflows in imaging:

Technology Process starts on campus or through WebAdvisor:

Technology

Technology

Technology

Technology

Technology

Workflow

How Did It All Work Out Thoughts and Observations Don’t start in Fall Don’t be afraid to tweak where needed Fall 2014 – 5 weeks Fall 2015 – 2 weeks Document, train, communicate With everyone: staff & students

Contact Information Nichole Mancone, Ed.D. District Director of Admissions and Records Tarrant County College 817.515.1581 nichole.mancone@tccd.edu