What do managers need to develop?

Key Skills/Competencies Intrapersonal Skills Interpersonal Skills Leadership Skills Business Skills

How Competencies are Learned Intrapersonal Skills Interpersonal Skills Leadership Skills Business Skills Simulations/Role plays Self Awareness Inventories Readings 3

Define learning What is learned Types of Learning Acquire a new/enhanced mental model Changes in behaviour (or behavioural capacity) What is learned Evaluate mental models of self and other’s expectations of self How mental models are expressed in behaviours

Examples of Intrapersonal Skills Emotional Stability Self confident, positive moods, not easily frustrated/upset Self Control Restrain impulses, stay focussed, follow routines Attitudes toward authority Follow rules and respect procedures, ease of supervision This course focuses on these intra personal skills because they have been shown to be related to a variety of career outcomes like job satisfaction, performance ratings, supervisor satisfaction with employee, career achievement Conscientiousness maps onto self control Agreeableness maps onto attitudes toward authority

Examples of Interpersonal Skills Initiate, build, maintain Social Skills Put oneself in the place of another person and try to understand what the person expects in an interaction Self-monitoring Incorporate information about other person’s expectations in one’s subsequent behaviour e.g., Regulating oneself when interacting with supervisor Self Control Stay focused on the other person’s expectation E.g., supervisor’s expectation of being treated with respect Social skills are a combination of empathy & extraversion

Examples of Leadership Skills Motivating subordinates Performance feedback Goal setting Building positive relationships with each team member Developing & communicating vision Persuasion Using charisma to project vision Persistence Part of self-control Examples of motivating others are setting goals during performance feedback sessions Part of developing and communicating vision is to setting strategic goals Being persistent is to develop behaviors that are part of conscientiousness

Examples of Business Skills some already covered in other classes Negotiation E.g., Salary packages, Business contracts Decision Making & Problem Solving Budgeting, Cutting costs, Organizing reports Planning Forecasting costs and revenues Evaluating Performance HR Business strategy Profitability, good customer service

Methods of Evaluation Mid-semester role-play Analysis Worth 20% Take home During Final Exam Period Have qs to practice on Write in exam room worth 20%

Methods of Evaluation Class Participation Worth 10% Class Discussion coupon Preparation for role plays Credit /no credit

Methods of Evaluation Individual 10 pg or less Final Paper Worth 30% Requirements covered in separate class (posted on website) Individual 3 min Oral Presentation Worth 20%