18. Discussion Questions - Introduction to Supply Chain Management (SCM) - May 20, 2013 POSTECH Strategic Management of Information and Technology Laboratory.

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18. Discussion Questions - Introduction to Supply Chain Management (SCM) - May 20, 2013 POSTECH Strategic Management of Information and Technology Laboratory (POSMIT: Dept. of Industrial & Management Engineering POSTECH

2 Discussion Questions (1/2) 1.(Textbook, p.287) Regarding four cross-functional systems: ERP, SCM, CRM, and Enterprise Collaboration Systems (ECS). Explain each one.

3 Discussion Questions (2/2) 2.Find out the relationship between CRM and SCM in the whole value chain.