Assertive and Responsible Communication in Nursing Barbara Donik

Distinguish between assertive, nonassertive, and agressive communication Identify a three step process to build assertiveness skills Identify assertive rights Explain the DESC script for developing an assertive response 2 OBJECTIVES

3 BEING ASSERTIVE; BEING RESPONSIBLE

THE KEY TO SUCCESSFUL RELATIONSHIPS IS THE ABILITY TO EXPRESS MY THOUGHTS, IDEAS AND FEELNGS! BEING CLEAR ABOUT MY NEEDS AND RESPECTFUL IN LANGUAGE AND BEHAVIOR BEING CONFIDENT 4 ASSERTIVE COMMUNICATION:

RESPONSIBLE ? RESPONSIBILITY 5

ASSERTIVE NONASSERTIVE 6 CHARACTERISTICS OF ASSERTIVE AND NONASSERTIVE COMMUNICATION

If I am assertive other people will be upset, hurt by it, or angry with me If someone gets angry with me, I will be devastated. Assertive people are seen as cold and self- serving. It is wrong for me to turn down legitimate requests 7 WHICH IRRATIONAL BELIVES ARRISE WHEN WE ARE ANXIOUS ABOUT BEING ASSERTIVE

Describe the situation Express what you think and feel Specify your request Consequences 8 DESC script

The use of „I statement“ When you are telling me that (describe the situation) …… I feel very sad (express feelings - thinking) next time (specify your request) …… I will be glad ….. (consequences). 9 Assertive techniques

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Active listening I listen and hear SummarizeMirrored 11 Assertive techniques

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