Employee and Manager Orientation Employee Assistance Program Worklife Services Legal and Financial Services ID Theft Consultation Management Services Resources For Living SM

Benefit orientation 2 Compassion & Awareness What is EAP? A starting place for addressing personal problems A confidential counseling/referral service for you and your household members (related or not) Service that integrates behavioral health, physical health and other benefits An avenue of assistance for managers and employees whose personal problems may be affecting their work performance Experts available to provide care Licensed mental health counselor (i.e. LPC, LCSW, LMHC, SAP) Psychologist (PhD)

Benefit orientation 3 Benefit features Cost-free benefit No premium, no deductible, no co-pay, no co- insurance Access Confidential (HIPAA compliant) No ID cards, no SSN collected Just provide the name of your Employer Who’s eligible You (first day of hire) Anyone in your household (regardless of age, relation, health insurance coverage) Dependents up to age 26 that live outside the home Unlimited telephonic consultations, 24/7 National provider network

Benefit orientation Your benefits 4 Employee Assistance Program (EAP) ­ Confidential counseling and referral service ­ 1-6 visits per issue unlimited issues Worklife services ­ Resources and referral service on a variety of life balance topics Legal services Financial services Identity theft resolution consultation services Management Services ­ Management referral process ­ Training and education ­ Crisis response services

Benefit orientation 5 Parenting Stress Addictions Marital/relationship Career/job issues Grief and loss Depressed mood Caring for parents Retirement Reasons to consider calling Financial Legal Anxiety

Benefit orientation Access is Easy 6 You choose the way you want to connect with us: Phone ( ) Televideo Face to Face Online myStrength Mobile Application

Benefit orientation Adoption Child care Parenting Summer care Special needs Colleges and universities Grandparents as parents Adult care At risk/high risk adolescents 7 You have web access to services/resources on over 5,000 worklife topics, such as: Disaster relief Discount Center Shopping Coupons Over 90 Work and Life Balance Webinars Mobile Application Website: mylifevalues.com Login: Indian River County School Board Password:

Benefit orientation Managers: How to spot the troubled employee Lateness Absenteeism Poor concentration Decreased productivity Unusual behavior Increased mistakes and/or accidents Friction with co- workers Negative attitude As a manager, your goal is healthy and productive employees. But sometimes there are signs that things aren’t going well. Difficulty learning from mistakes Excessive time on phone Lying 8

Benefit orientation Violations of company policy Harassment Safety issues Threat of violence Attendance issues Performance issues Emotional instability of an employee On-the-job impairment or possession Some situations require attention before they escalate. Possible reasons for a referral are: Reasons to make a management referral 9

Benefit orientation Informal Management Referrals (Recommendation) HR/Supervisor recommends that the employee contact EAP, and provides the EAP benefits and accessing instructions to the employee ( ) Employee decides whether or not to contact EAP. EE decides NOT to contact EAPEE decides to contact EAP EAP Counselor deals directly with Employee. HR/Supervisor continues to monitor job performance per their policy. If problem continues, HR/Supervisor will move to a more formal referral process. Supervisor has no way of knowing if the EE contacted the EAP.

Benefit orientation Decline in work performance Reoccurring attendance issues Policy/Procedure violations Formal meeting with employer and employee scheduled Corrective performance plan involved HIPAA release required (No clinical information is provided) Formal Referrals

Benefit orientation Formal Management Referrals HR/Supervisor evaluates the employee performance issue/contacts the ORMC Management Consultation Services………………… Formal Referrals………………………………………… Critical Incident Services……………………………… Management Consultant will gather necessary information including the ee’s name and reason for the formal referral. Release of Information is sent to the Supervisor making the call and the ORMC must receive the ee signed document from HR/Supervisor prior to implementing the EAP referral. Employee meets with the Supervisor/HR and given the directive to call the ORMC at and speak to xxxxxxx. The employee must sign the release and is given a deadline to call the ORMC. The Supv/HR is to fax or scan and the signed release to the Management Consultant handling the case.

Benefit orientation Contact: Did the employee call the ORMC Attendance: Is the employee attending their scheduled sessions? Compliance: Is the employee following the counselors recommendations? Investment: Is the employee invested in making changes to rectify their workplace issues? Recommendations from the EAP clinician NO CLINICAL INFORMATION IS SHARED 13 The only information the MRC will provide HR/Supervisor with is:

Benefit orientation For further assistance 14 For more information and resources refer to EAP brochure Aetna Resources for Living SM is the brand name used for products and services offered through the Aetna group of subsidiary companies. The EAP is administered by Aetna Behavioral Health. This material is for informational purposes only and is neither an offer of coverage nor medical advice. EAP instructors, educators and network participating providers are independent contractors and are neither agents nor employees of Aetna. Aetna does not direct, manage, oversee or control the individual services provided by these persons and does not assume any responsibility or liability for the services they provide and, therefore, cannot guarantee any results or outcomes. Information is believed to be accurate as of the production date; however, it is subject to change. ©2012 Aetna Inc. Aetna Resources For Living SM