Technology Seminar “Grow & Retain Members Using Technology “ March 5, 2011

Agenda Grow Importance of a web presence How to establish Retain Understanding needs through surveys Review Examples Guest surveys Member surveys Nonrenewal surveys Survey resources Questions and conclude

Websites are Important!

Club doesn’t have a website Get one – it’s free: freetoasthost.org Down & Dirty Home page only Club location, meeting time, address, contact Example: Longhorn Toastmasters

Websites are Important! Club has a website Get it registered with TI!!!!!!!!!!!!!!!!!!!! Toastmaster.org Login Officer resources Club Central Update my club meeting information

Websites are Important!

Toastmasters.org Find a club

Keep those members! Out of our control (Examples) In our control (Examples)

Understanding the members needs Discuss 1x1 Club meetings Surveys Many times, members will say things in a a survey they would not in person, giving you another perspective.

Understanding the members needs Survey Examples Guest surveys Member surveys Nonrenewal surveys

Guest Survey Short and to the point A professional follow-up Identify areas to improve join rate

Member Survey Understand members needs and desires Identify areas of improvement Identify those shrinking violets Identify potential new officers and ones that want to be more involved

Member Survey

You may be surprised at the results of WHO and WHAT people are interested in!

Member Survey Always provide an opportunity for comments and additional feedback

Non renewal survey Short and to the point A professional follow-up Identify areas to improve retention rate

Free survey resources   Limited or basic survey capabilities at no charge. Usually 10 or fewer questions, and limited reporting and printing.   I have found the free account to be more than adequate.

Questions ?

Thank You!