Utilities and Crisis Management June 13, 2015 Carolyn Bermudez Vice President and General Manager, Operations

Safety Minute

AGL Resources Footprint 3 Largest Natural Gas Utility by Customer Count 7 Local Distribution Utilities in 7 states 4.5 million customers

Crisis Management Overview Created in 2003 All hazard approach Leverages all corporate resources and experience Primary goal is to support the local response to a crisis Does Not Dictate the Local Response

Just Some of the Hazards… POTENTIAL HAZARDS FOR AGL RESOURCES Financial Rate Fluctuation Rogue Trading Embezzlement Stock Market/Price Collapse Employee Misconduct/Fraud Transparency Issues Operational Fire/Explosion Odorant Release Construction Incidents/ Accidents Network Disruption Supply Chain Issues Pressurization issues Transportation Accident Large Scale IT Failures Third Party Liability Employee Related Labor Strife Executive Succession Employee Sabotage Hostage/Violent Acts Contractor Actions Litigation Maintenance Oversight Pandemic Natural Disasters Floods Hurricanes Tornadoes Earthquakes Winter Freeze Issues Governmental Regulations  Service-Related  Work Place  Environment  Trading Societal Political Instability/ Civil Disorder Hostages/Terrorist Acts Consumer Protests/ Boycott Customer Threats Cyber Attacks Public Relations Adverse Media Coverage Media Coverage

Crisis Management Structure Crisis Management Team – Executive Level Incident Support Team – Dedicated Chair – Dedicated Chief of Staff – Corp Comm, HR, Legal, Security, Gas Control, Regulatory, etc. Field or Department – Local Response STRATEGIC OPERATIONAL SUPPORT SITE RESPONSE All Hazards Approach Hurricanes/ Severe Weather Work Stoppage Pandemic Preparedness System Damage IT System Outage

Crisis Management Team Legal Distribution & Pipeline Operations External Affairs Human Resources Corporate Communications Community Affairs Financial Sequent Government Relations Members of the Policy Committee

Incident Support Team – Core Teams Legal Corporate Communications Corporate Security Corporate Risk Management Claims Engineering Gas Operations Human Resources Regulatory Call Center Gas Control Supply Chain – Material Needs Safety

Incident Support Team – Ad Hoc Teams Field Operations VNG/Elkton ETG Nicor North Nicor South AGL North SOPS/FCG System Operations Sequent Construction External Affairs Treasury & Investor Relations Marketing Marketer Services Customer Logistics Information Technology Information Security Facilities Financial Retail Enerchange

When is the IST to be Notified Any fire/explosion at AGLR office or property Any gas related fire/explosion within our area of operations Suspected business-related employee, contractor or visitor death Suspected business-related hospitalization of employee, contractor or visitor Incidents requiring notification of the National Response Center or OSHA Incidents expected to impact more than 100 customers Any need to request or provide Mutual Aide with another company Critical IT system outage estimated to be greater than four hours Building evacuation or quarantine of an AGLR office or property resulting from an actual incident or threat Unlawful occupation or disruption of an AGLR office or property

Notification Criteria Continued… Significant environmental contamination or toxic release Circumstance expected to generate significant negative press coverage Credible bomb threat Damage to AGLR facilities or injury to AGLR employees resulting from severe weather or other events An actual or threatened kidnapping of an AGLR employee, a hostage situation involving an AGLR employee, or a significant incident of actual or threatened violence against an AGLR employee Arrest of an AGLR employee for allegations of on-the-job criminal activity Notification of legal action with exposure that has the potential of significant business impact or negative publicity Notification to regulatory authorities of high profile incidents Death, severe illness or report of a missing person alert of a Senior Officer Potential threat of Pandemic virus/disease outbreak with Human to Human infection capabilities

Convening The IST IST Chair makes the call based on site needs Team members notified of first meeting time and location. Typically a bridge call. Multiple back-up locations have been identified and prepared for team requirements Meet and break process Alternates have been assigned for IST chair and all other team members to ensure 24 x 7 coverage

Crisis Management Process

Hurricane Sandy

Port St. Lucie

Training