Xerox Print Services Control Costs and Increase Your Office Productivity ©2012 Xerox Corporation. All Rights Reserved. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries. Page 1

Agenda Your Objectives Challenges In Your Office Services We Provide What We Deliver and How We Deliver Our Proven Approach Client Examples and Third Party Recognition Managed Print Services Supplier Checklist Next Steps — Building Your Print Services Business Case Page 2

Page 3 Your Business Objectives

“I wish I had better information about our fleet of devices.” “I spend too much time troubleshooting printing.” “I wish I had more time for my key IT projects.” IT Accounting “Look at all these invoices that I get for printers.” “How do I gain control of consumable spending.” Administrative “The machine needs toner- who do I call?” “Did anyone call for service?” “Why do I have so many different consumable cartridges?” Challenges We’ve Heard CFO “What broad initiatives are there that could improve our bottom line?” Page 4

Challenges In Your Office Page 5 Cost Management and Control Environmen tal Sustainabi lity Productiv ity and Availabil ity Security and Complianc e

Services We Provide Page 6 Cost Management and ControlCost Management and Control Environmental SustainabilityEnvironmental Sustainability Enhanced Security Managing Devices Cost Management and ControlCost Management and Control Productivity and AvailabilityProductivity and Availability Consolida ted Invoices/ Billing Cost Management and ControlCost Management and Control Enhanced Security Dashboar d Reportin g Cost Management and ControlCost Management and Control Environmental SustainabilityEnvironmental Sustainability Supplies/ Consumables Cost Management and ControlCost Management and Control Productivity and AvailabilityProductivity and Availability Break-Fix Services/ Proactive Monitoring Cost Management and ControlCost Management and Control Productivity and AvailabilityProductivity and Availability A Single Point of Contac t

Cost Management and Control What we deliver: Optimize company assets on your balance sheet Reduce print related spend Simplified billing How we deliver: Standardization of your equipment, service level agreement, support and process Enable transparency of cost (TCO) and pricing Streamline invoice processes through a single point of contact Ongoing reporting to monitor and improve results Page 7

Environmental Sustainability Page 8 What we deliver: Reductions in energy consumption, CO 2 and solid waste disposal Provide environmentally responsible consumables How we deliver: Reduce aged and non-energy star devices in the office Leverage energy efficient devices and new eco-friendly technologies such as solid ink and emulsion aggregate toner Help eliminate the stockpiling of consumables Promote reasonable use of paper

Security and Compliance Page 9 What we deliver: Protect unauthorized access of your confidential information Protect documents from inappropriate distribution How we deliver: Enable user authentication at the device Protect documents by encrypting stored electronic information Track and report on devices: – Provide an audit trail on moves, additions and changes to allow you to guard against potential vulnerabilities Provide ISO27001 certified data hosting facility Supply additional security features on devices to control access and track usage

Productivity and Availability Page 10 What we deliver: Seamless integration between your office and IT environment Proactive support for end users Real time alerts to maximize device productivity Proactive break/fix and consumable replenishment services reduce calls to the service desk and free your IT staff and employees from the support process A single point of contact and consolidated billing How we deliver: Drive uptime, output quality and increased user productivity through proactive device monitoring and management Multi-lingual service delivery centers Standard Service Level Agreements (SLAs) Consolidated reporting to track and monitor your device spend and operational performance metrics

A Proven Approach to Xerox Print Services Page 11 Assess Professional audit of current output services infrastructur e Provide an assessment of Total Cost of Ownership (TCO) Design Identify opportunitie s to improve performance, streamline operations and reduce costs Design a print infrastructu re based on your needs Implement the agreed-to design Support your staff through the transition process, enabling user adoption and results Implement Provide remote monitoring and full service desk facilities Proactive incident management and supplies replenishment Cover all aspects of the service level agreement including consumables, service desk, consolidated invoicing, and standardized reporting Manage

Service Delivery Model Benchmark industry processes to manage your office print environment Enable excellence through standard practices and processes Shared delivery centers End user support, training, and on- going communications throughout the implementation Subject matter experts that will keep you current on the latest trends and tools to manage your office print environment Consolidated reporting for the office environment Local, regional, and global expertise and delivery capabilities Page 12

Approved for External Use Page 13

Xerox Expertise in Service Delivery Page 14 “An Outstanding Customer Service Experience” for five consecutive years. Xerox Earns Fifth Consecutive J.D. Power and Associates Certification “An Outstanding Customer Service Experience” Xerox has set the standard for service delivery, and industry leaders agree. Xerox Services has won numerous awards and met rigorous certification standards including our fifth time with the J.D. Power and Associates program for Certified Technology Service and Support.

Your Print Services Provider Must… Page 15 Add value beyond cost savings –Address environmental sustainability –Enhance information security Be experienced in delivering results Have a robust infrastructure to support your organization Be able to support multi-vendor with a robust tool set and methodology Expertise in change management Provide a single point of contact and consolidated management reporting

The Opportunity is Now Sustainable cost savings are achievable today and tomorrow Long-term strategies support your business needs Industry experience with business process and related documents is critical Let us lead the way… Next steps Page 16

Next Steps Stakeholder meeting to identify pain points and requirements Perform a high-level joint discovery to understand the business issues and potential cost savings Senior sponsorship of a project to assess potential savings and improvement Page 17

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Cost Management and Control Challenges Page 20 Total costs unknown with office items expensed over many different budget lines Difficult to control the number of devices introduced to the organization over time Over-purchased and under- utilized equipment No single owner with responsibility for managing the devices, consumables, and service Multiple suppliers for consumables Competing strategies from different manufacturers Administration burden and cost to process multiple invoices and meter read collection

Environmental Sustainability Challenges Page 21 Organizations lack the knowledge of the impact of printing towards meeting their environmental sustainability goals Need to reduce the carbon footprint, power usage and waste Paper usage too high More responsible disposal and recycling across the office

Security and Compliance Challenges Page 22 Protect information from getting in the wrong hands Need to protect information on the network Regulatory requirements are mandating protection accountability Need to effectively monitor and manage the devices and provide an audit trail for a secure document infrastructure

Productivity and Availability Challenges Page 23 Multiple vendors managing print and devices Access to only one printer; no contingency Time delay in the hand off process to the service desk; no way to manage it Inconsistent Service Level Agreement (SLA) reporting Multiple contact points and different processes for equipment and consumables impacts employee productivity Numerous service trips for break/fix resolution Numerous calls for consumable replenishment End user experience and productivity negatively impacted due to timeliness of data and knowledge transfer, such as service desk updates, training and knowledge share

Who We Are Page 24 With sales of $22B, we are the world’s largest enterprise for business process and document management. History: Founded in 1906 as The Haloid Company; named Xerox in 1958 and Xerox Corporation in 1961 – 50 years developing print-related technology and services – 25 years developing outsourcing services through Xerox Global Services – 2010 acquisition of ACS, a world leader in document and business process management Managed Print Services Leader – Over a decade of experience successfully deploying thousands of Managed Print Services engagements globally – 1.5 million Xerox and third-party devices managed by our global network of Shared Delivery Centers – Over 9400 active technology and service patents $22B Revenue 130,000 Employees 160 Countries Ursula M. Burns Chief Executive Officer Xerox Corporation

Page 25 IDC ExcerptXerox PressRelease

Asset Mapping Data Management Cost of Ownership Modelling Fleet Optimization Proposal Generation Green Calculator/Carbon Savings Accelerates the managed print implementation process by 4x (weeks/months to hours/days, critical for in-direct channel) Live graphical drag and drop interface Innovative graphical tool with an integrated database for total accuracy NewField IT — Asset DB Product Suite Page 26