Strategic Quality Planning Pertemuan 7 and 8 Matakuliah: Perancangan Manajemen Mutu Tahun: 2009

Bina Nusantara University 3 Chapter 4: Strategic Quality Planning Reference: S. Thomas Foster, “Managing Quality: An Integrative Approach”, Second Edition, Pearson Prentice Hall, New Jersey, 2003

Bina Nusantara University 4 Strategic Quality Planning The Importance of Time in Quality Improvement Leadership for Quality Quality and Ethics Quality As Strategy Quality Strategy Process Deploying Quality (Hoshin Kanri) Does Quality Lead to Bussiness Results? Discussion and Questions

Bina Nusantara University 5 The Importance of Time in Quality Improvement People will achieve the goals and incur positive results People will distort the data People will distort the system

Bina Nusantara University 6 Leadership for Quality Leadership must share its power: –Power of expertise –Reward power –Coercive power –Referent power –Legitimate power Leadership Dimensions –Knowlage –Communication –Planning –Vision –Table 4-1, Leadership Skills

Bina Nusantara University 7 Quality and Ethics Quality appears to be good business Quality also good ethics

Bina Nusantara University 8 Quality As Strategy Cost of Quality PAF Paradigm –Prevention Cost –Appraisal Cost –Failure Cost Accounting for Quality-Related Cost Lundvall-Juran Quality Cost Model –Figure 4-1, Lundvall-Juran Model

Bina Nusantara University 9 Quality Strategy Process Forced-Choice Model –Organization’s Position –Environment Assessment

Bina Nusantara University 10 Deploying Quality (Hoshin Kanri) Figure 4-4, Hoshin Planning

Bina Nusantara University 11 Does Quality Lead to Bussiness Results? Quality and Price Quality and Cost Quality and Productivity Quality and Profitability Quality and the Environment

Bina Nusantara University 12 Discussion and Questions Case 4-1: –Ames Rubber Corporation: Realizing Multiple Benefits through Improved Quality Case 4-2: –Make No Mistake at Eastman Chemical, Quality is a Strategic Issue