CHAPTER 1 DEFINING THE SUPERVISOR’S JOB

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Presentation transcript:

CHAPTER 1 DEFINING THE SUPERVISOR’S JOB Saigon Institute of Technology Supervision CHAPTER 1 DEFINING THE SUPERVISOR’S JOB

Chapter Outcomes Explain the differences among supervisors, middle managers, & top management Define supervisor Identify four functions in management process Explain why the supervisor’s role is considered ambiguous Identify the elements that are necessary to be successful as a supervisor

Organizations & Their Levels Common characteristics of organizations: Has a purpose Is composed of people Has a systematic structure

Organizations & Their Levels Organizational levels Top Management Middle Managers Supervisors Operative Employees Exhibit 1-1 (p.5)

Management Process What is management? Efficiency vs. Effectiveness Efficiency – doing the task right Resource usage (inputs & outputs) Effectiveness – doing the right task Goal attainment

Management Process 4 management functions: Planning Organizing Leading Controlling

Supervisory role Role of supervisors Importance of supervisors Key person Person in the middle Just another worker Behavioral specialist Importance of supervisors Change at operational level More responsibilities as a result of wider span of control Employee training to improve productivity

Supervisory role (cont.) Transition from Employee to Supervisor Through the rank New graduate Class discussion on pros and cons Do you want to be a supervisor? Self reflection – your strengths and weaknesses

Supervisory competencies Technical competence Ability to apply specialized knowledge/expertise Interpersonal competence Ability to communicate, understand, work with and motivate others Conceptual competence Ability to analyze and diagnose complex situation Political competence Ability to build and enhance power, and establish the right connections in the organization

Supervisory competencies (cont.) Top Middle Supervisory Technical Interpersonal Conceptual Political

Supervisory competencies (cont.) This course Conceptual knowledge Practical skills Subsequent lectures Supervisory skills Personal reflection