The Way People Work is Changing The Teleworking Opportunity

2 Agenda – The Way People Work is Changing – The Teleworker Landscape – Key Challenges and Solutions – Calisto Pro – Q&A

% 20% 40% 60% 80% 100% THE WAY PEOPLE WORK IS CHANGING Work Done in the Office Is Increasingly Collaborative Two Major Trends in the Workplace Source: Gartner Dataquest Percentage of Individual’s Work Product That Will Depend on Group Input EMPLOYEES ARE MORE MOBILE You No Longer Need to Be in One Place to Be Productive EMPLOYEES ARE MORE MOBILE You No Longer Need to Be in One Place to Be Productive Lap-tops and other mobile devices Web-based applications Wireless Network Internet Based Telephony and Video Collaboration Software VPN and Network Security Lap-tops and other mobile devices Web-based applications Wireless Network Internet Based Telephony and Video Collaboration Software VPN and Network Security Group Work Group Work Working Alone Working Alone

4 The Extended Enterprise Office work: - Best voice fidelity - Large wireless range Hoteling: - Privacy - Portability - No desk phone Telework: - At home mobility - Multi-tasking work-life - Multiple devices at home On the go: - Portability of tools - External noise - PC + mobile device

5 What is a Teleworker? – Also known as: “telecommuter”, “mobile worker”, “virtual worker”, “remote worker” – The daily commute to a central place of work is replaced by technology links – Can range from a few hours a week to full time – May work from a home office, a co-working facility, or in many locations for jobs such as sales and service An employee who works remotely, usually from their home, facilitated by collaborative information and communication technologies Source: AeA, “Telework in the information Age”, April 2008

6 Teleworking: Key Drivers Enable mobility, the ability to work anywhere, to compete in the global economy and maintain business continuity Reduce operating costs especially real estate – Office space for the average worker costs $10,000 per year Ease traffic congestion and commutes; reduce energy use, emissions – In a 2006 study, an estimated 3.9M teleworkers reduced gas consumption approx. 840M gallons – Also reduced CO2 emissions nearly 14M tons. Sources: AeA, “Telework in the information Age”, April 2008; Telework Coalition, 2006

7 Teleworking: Key Drivers Technology facilitates new ways of working Enhance employee recruitment and retention issues – Of 1,400 CFO’s surveyed, 50% said that after salary telework is the second best way to attract talent – AT&T found a 76% rate of commitment to the company among teleworkers Sources: AeA, “Telework in the information Age”, April 2008

8 Global Leaders in Teleworking Just another way of working Financial Services Professional Services Technology Government Communications

9 “Best Companies” Support Teleworking! Telecommuting & Top U.S. Companies: – 84 of the 100 “Best Companies” allow employees to telecommute or work at home – These 10 have the highest percentage of telecommuters CompanyBest companies rank % of "regular" telecommuters Cisco Systems* 06 70% eBay 69 48% Booz Allen Hamilton 81 34% S.C. Johnson & Son 27 32% American Fidelity Assurance 24 30% Shared Technologies 25 26% Principal Financial Group 21 23% Goldman Sachs 09 22% Yahoo 87 20% Qualcomm 08 18% * Estimate: Cisco doesn't formally track this data. Source: “100 Best Companies to Work For”, Fortune Magazine, Feb 2008

10 Not All Teleworkers Are Alike Teleworker profiles vary according to the following criteria: Company Size (SMB, Fortune 500+, Public Sector etc.) Professions (Sales/ Customer Service/ “Knowledge Workers”) Primary Work Interactions (Clients, “Virtual Teams”, local/ out-of-state/ international) Degree of Mobility (% week spent at home vs. office; % travel) Devices used (landline, mobile, VoIP, SIP Phones, etc.)

11 Teleworker Pain Points Not comfortable with new technologies, want familiar tools/user interface Want to sound professional even when working from home Overwhelmed by multiple communication devices Multiple roles: business owner, parent, volunteer Multiple tasks: conference calls, , answering the door, walking the dog Multiple devices: landline phone, mobile phone, headsets, chargers Need to be productive and able to multi-task (both cognitive and physical) Need to be available and not miss calls Softphone

12 Teleworking: Key Challenges Sources: AEA, 2008; customer visits; CDW, 2008 Information security Productivity & performance – working remotely or remotely working? Solution Challenge for Corporations – Identify IT support & resources (VPN connections, Secure communications such as DECT) to manage teleworker programs. – Provide similar experience (and quality) as office-based workers. – Companies have reported productivity gains due to teleworking. IBM: 10-20% increase. BT: 31% increase. AmEx: 26% more calls & produced 43% more business. – Productivity factors include fewer distractions, time gained from reduced commutes, and healthier work-life balance. – Allow teleworkers to utilize communication technologies that allow employees to keep in touch with managers & peers when working remotely ( , IM, voice/web/video conferencing). – Ensure that the most important collaborators only work remotely part of the time. – Establish programs, policies and resources to allow the teleworker to thrive while working remotely. Collaboration & communication: losing the “water cooler” effect Establishing technology standards (incl. QoS, equip. reliability & compatibility)

13 Plantronics Solutions Matrix Degree of Mobility Type of Devices Stationary Semi- mobile Very mobile Landline/ Mobile Landline/ Mobile/ VoIP Landline Mobile / VoIP CS55H (Cordless phone) CS70 (Corded phone) CT12 Voyager 510S (Corded phone) Calisto Pro MX500i Voyager 510 or 520 USB M175C, M214C, M220C VoIP Only.Audio Series

14 No wires. No hands. All business. No ordinary home office phone, Calisto Pro Series gives you the power to stay connected hands-free, anywhere you work. The integrated Bluetooth headset answers landline, UC/VoIP and even mobile calls. Calisto Pro

15 Product tour Large, high-resolution LCD with Caller ID Bluetooth headset (with up to 8hr. talk time) can also be used with BT mobile phone Superior sound with noise-canceling microphone Interference-free DECT 6.0 for call clarity & Security Compact handset (up to 8hr. talk time) with speakerphone & flip-up waist clip (backside). USB port for UC/VoIP & Outlook Sync

16 Life with Calisto Pro Using one headset for landline & mobile calls Hitting headset button twice to redial remotely Checking Caller ID Conducting Web conference Using headset on the go with his mobile phone Toggling between landline & UC Calls

17 Q & A