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McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved. 1

McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved. 2 Technical Note 4 Learning Curves

McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved. 3  Underlying Principles of Learning Curves  Learning Curve Example  Types of Learning  From Learning Curves to Performance Improvement OBJECTIVES

McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved. 4 Underlying Principles of Learning Curves 1. Each time you perform a task it takes less time than the last time you performed the same task 2. The extent of task time decreases over time 3. The reduction in time will follow a predictable pattern

McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved. 5 Example of a Learning Curve Suppose you start a term paper typing business. You time yourself on the first paper, then the second, and so on. Term paper Time (in Minutes) Note that only 90 of 100 minutes are used in the second repetition. This is an example of a 90% learning curve.

McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved. 6 Plotting the Learning Curve All learning curves have this downward sloping curve.

McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved. 7 Types of Learning  Individual Learning Improvement when individuals gain a skill or efficiency by repetition of a job  Organizational Learning Improvement from the groups of individuals from repetition and changes in administration, equipment, and product design

McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved. 8 From Learning Curves to Performance Improvement (Part 1)  Proper selection of workers  Proper training  Motivation  Work specialization  Do one or very few jobs at a time

McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved. 9 From Learning Curves to Performance Improvement (Part 2)  Use tools or equipment that assists or supports performance  Provide quick and easy access for help  Allow workers to help redesign their tasks

McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved. 10 End of Technical Note 4