What patients say – BEST HAND Be my gender Enable me to make choices about my care Speak in my language Take time to build trust with me Human, friendly and empathetic Aware of my rights Nice to talk on my level Door – let me through
What community nurses say Let me have time for learning and development Give me technology Help me record your care Let me meet you where you are Let me work with other agencies to support you
In development Holistic health assessment Joint care plan Guides Homeless Health News Focus groups Collaborations Events linking patients and professionals Website and Twitter