Strategies & Benefits of Integrating Billing and Payment Channels John Goering Kathy Norgaard

1 economic pressures fuel prices employment taxation utility regulations regulatory pressures

Utility Payment Challenges 2 Business Needs Technology Needs Marketplace/Consumer Needs

Integrating Billing and Payment Channels Managing the customer experience Best practices in managing multiple payment processes  Traditional paper-based  Electronic-based  Mobile-based Pain points to avoid Reporting considerations 3

Information across different methods is consistent and shared across all systems Customer controls their bill-viewing and payment experience Truly Integrated Billing Solution Billing delivered to the end customer via the presentation method they want AND the ability to pay bills via the payment method they want! 4

Truly Integrated Billing Solution 5

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8 Business Needs Technology Needs Marketplace/Consumer Needs Truly Integrated Billing Solution

Next Steps 9 Evaluate and understand the needs and motivators of your customers Align integrated solution strategy with customer needs  How would you integrate?  What are the impacts on the business and end customers? Evaluate all options  Size and scope of the overall effort Complete business case/plan and outline key measurable items

Q&A Session 10

Kathy Norgaard Sr. Product Manager of Payment Solutions CDS Global John Goering Vice President of Solutions Engineering CDS Global 11