ENTICE Enterprise Needs for Tools and Infrastructure for Content Exploitation David Foster IT May 2010

People First, Process Second, Tool Third User Empowerment Content Organisation LowHigh Low HighLost Value Low Value High Value No Value

Work plan Understand High Level Requirements/Problems – Today’s objectives – Define the immediate needs and quick wins – Its not about the “tool” but we need to keep our “feet on the ground” Understand Scope – We can assume we don’t need to sell the concept – WCM and ECM (we have problems in both areas, but also WEM) Engage Stakeholders – ITSRM – Extend participation – Plan future meetings Analyse existing situation – Technology Audit – What we have and what we do and how we do it Produce Recommendations – Strategy/Infrastructure/Tools – Define Costs Create Implementation Plan Engage Resources Measure Success

Things to think about Professional Communications: Brand and corporate image Corporate Workflow Policies Security Social Networking for the Enterprise Repositories Archiving Protecting Assets Risk Management Analytics

Scope The five ECM components: – capture – manage – store – preserve – deliver The model includes in the "Manage" category five traditional application areas: – Document management (DM), – Collaboration (or collaborative software), – Web content management (WCM) (including web portals), – Records management (RM) (archive and filing management systems on long-term storage media), and – Workflow/business process management (BPM).