3 Fire Service Communications Skill Drills. 2 Objectives Transmit and receive messages via the fire department radio. Complete a basic incident report.

Slides:



Advertisements
Similar presentations
Chapter 19 Lesson Goal After completing this lesson, the student shall be able to communicate effectively by radio and through various reports following.
Advertisements

Telephone Skills.
Communicating on the Telephone
Effective Phone Techniques
Telephone Etiquette.
Telephone Skills.
Use the Telephone Well for Good Service
Fire Service Communications
Duty Officer Call Response Training A Whole-Task Learning Approach.
Overview of Today OSH Requirements, tea, coffee & toilets You will not remember everything. Comms GPS More GPS Briefing and Exercise.
ESI Phone System Training Adcom/Valentine Systems
May 2007 North Zone – Communications Motorola W9 Control Head North Zone Communications Committee.
Introduction to Radio Usage for Amsterdam Fire Department 20 May, 2011.
Westmoreland County 800 MHz Radio Standard Operating Guidelines
Soft Skills for a Digital Workplace: Verbal Communication Unit C: Developing Professional Telephone Skills.
Communications and Documentation: Chapter 9. Communications and Documentation Essential components of prehospital care: – Verbal communications are vital.
CERT RADIO TRAINING COCONUT CREEK. COCONUT CREEK CERT RADIO TRAINING UTILIZE RADIOS TO SEND AND RECEIVE VITAL INFORMATION ONLY ESSENTIAL INFORMATION BE.
Communications CHAPTER 14. Communications Systems and Components Communication Components.
Emergency Communication School Vertex Radios Dr. Colin Sprigg Tim Catlin Rafael Waites.
Common Sense Customer Service All the people we come into contact with during the day are our customers. Customers include students, parents, visitors,
Chapter 3 Communications and Alarms. Introduction This chapter covers: –Effective emergency response –Effective telecommunication –Proactive measures.
Allied Health Assisting
Essential Telephone Etiquette E-Learning.  Presenting a professional image  Speaking Style  Usage of Tone  Usage of Language  Do’s & Don'ts.
CVFD Training – Fire Alarms & Communication SFFMA Training Objectives: –
Firefighter II CTC Program Chapter 3 Fire Department Communications South Carolina Fire Academy.
Emergency calls are received through two basic systems
3 Fire Service Communications. 2 Objectives (1 of 3) Describe the roles of the telecommunicator and dispatch. Describe how to receive an emergency call.
Fire Alarms & Communications Module II & III. FIRE DEPARTMENT COMMUNICATIONS All methods by which the public notifies the communication center of any.
The 4205 Set has ten fixed-function keys (SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL, SPEAKER, MICROPHONE, arrow up, and down) and 14 personal.
Telephone Etiquette Michael Clark.
1 MSA RTP Officials Safety Training Programme (ASN) (Month & Year) 1 1 MSA RTP Officials Safety Training Programme RAAT May Royal Automobile Association.
RM5000 Product Presentation RM5000 Product Presentation Brought to you by:
MAYDAY2004 This presentation is a work in progress and has not yet been adopted as policy. It is meant as a training guide to better prepare our crews.
Alabama Fire College Chapter 3 Communications and Alarms.
Limmer et al., Emergency Care Update, 10th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ CHAPTER 13 Communications.
EmComm Overview – Introduction to Emergency Communications Compiled by Steve Hilberg, N9XDC EC, ARES ® of Champaign County, IL January 2006.
Created By: Ramon Torres.  Telephones is a vital source of communication  The goal of these Business Etiquette Study Sheets is to assist you in becoming.
OFFICE CAREERS SHOWCASE Receptionist Gloria Misfeldt LHDT 525 Fall 2004.
Essentials of Fire Fighting 6 th Edition Firefighter II Chapter 3 — Fire Department Communications.
A guide for using the telephone
Hancock County Public Safety and School Officials November 8, 2013 OHIO MARCS IN-SCHOOL RADIO Reduces Response Time and Protects Our Schools !
Learning Objective 1 Explain the procedures for receiving emergency and nonemergency external communications.
Copyright (c) The McGraw-Hill Companies, Inc. Permission required for reproduction or display. 4-1 Chapter 4 EMS System Communications.
GET CONNECTED Move Ahead 7 th form VOCABULARY WORK Let’s refresh the words. Read the questions and use the new words in your answers.
Today’s Topic Effective Telephone Techniques Session Objectives  Discuss 4 tactics that communicate QUALITY over the telephone.  Identify 7 telephone.
How to use your hand-held radio effectively in an emergency Tactical Use Of Radios Part 1 Advancement Module 01.
Radio Operators Certificate
Making a phone call. Introducing yourself Asking to speak to somebody Asking who the caller is Telling the caller that someone is not available Taking.
Phone Etiquette Let them hear the smile!. Our Main Goal Make a positive impression! Customer Satisfaction.
Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Chapter 9 Telephone Communication.
Telephone Telephone  Identify yourself, your location, and position  Ask – “May I help you?”  Be prepared to write down and take messages  Write.
James Martin G. Domdom ENSP2 Mr. Xavier Aquino Velasco – Associate/Lectrurer III, FEU Tech.
Chapter Four Use the Telephone Well for Good Service.
2/15/2016(C) Virginia RACES, Inc. - Used By Permission1 How to use your FRS, hand-held radio effectively in an emergency Portable Radio Fundamentals Part.
1402 Hybrid Firefighter II 6th Edition Chapter 3 — Fire Department Communications South Carolina Fire Academy.
Telephone Techniques You have less than 10 seconds to make your first impression!
HANDLING INCOMING TELEPHONE CALL Answer all incoming call promptly and pleasantly. Answer telephone after the first ring. Ready to take a note. Identify.
C.A.N. REPORTS Models for Improved Fire Ground Communication Presented By: OCWFCD 1.
Essentials of Fire Fighting, 5 th Edition Chapter 19 — Fire Department Communications Firefighter I.
Emergency Services Morris County, New Jersey Mobile Radio Audio Intelligibility Issues and Solutions.
Communication, Documentation and Scene Safety
Emergency Services Communications Firefighter II.
Telephone Etiquette.
Evesham Fire-Rescue Training Section
Alpine Technical Delegates - Update 2014
Essentials of Fire Fighting Chapter 3 — Fire Department Communications
Fire Fire drill.
Public Safety Radio System
Presentation transcript:

3 Fire Service Communications Skill Drills

2 Objectives Transmit and receive messages via the fire department radio. Complete a basic incident report accurately and completely. Operate and answer a fire station telephone. 3

3 Skill Drill 3-1 Using a Radio Step 1: Before transmitting, determine that the channel is clear of any other traffic. Depress the “push-to-talk” (PTT) button and wait at least two seconds before speaking. 3

4 Skill Drill 3-1 Using a Radio Step 2: Speak across the microphone at a 45º angle and hold the microphone 1“ to 2“ from the mouth. 3

5 Skill Drill 3-1 Using a Radio Step 3: Speak clearly and keep the message brief. Do not release the PTT button until you have finished speaking. 3

6 Skill Drill 3-3 Operating and Answering the Fire Station Telephone and Intercom Systems Step 1: Determine immediately if the caller has an emergency. If there is an emergency, follow your department’s SOPs. 3

7 Skill Drill 3-3 Operating and Answering the Fire Station Telephone and Intercom Systems Step 2: If you take the information from the caller, focus on obtaining vital information. If your station or your unit will be responding to the call, advise the communications center immediately. Always be prepared to take accurate information or messages for emergency, nonemergency, and personal calls. Never leave someone on hold for a long time. Always let the caller hang up first. 3

Feedback: Privacy Policy Feedback
Do Not Sell My Personal Information
About project: SlidePlayer Terms of Service

© 2024 SlidePlayer.com. Inc. All rights reserved.