Copyright © 2006 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Streaming at work in a Multinational Corporation George F. Levar

2 Copyright © 2006 Accenture All Rights Reserved. Global management consulting, technology services and outsourcing company. Offices in 110 cities over 48 countries 140,000+ employees Who is Accenture?

3 Copyright © 2006 Accenture All Rights Reserved. Who uses streaming? Office of the CEO –To employees –To senior executives Major Operating Groups Inclusion & Diversity programs Internal Business Practices External Marketing & Communications

4 Copyright © 2006 Accenture All Rights Reserved. What kinds of events? Webcasts –Accenture Offices –External Studios –Hotels Audiocasts On-Demand Audio recordings MP3/MP4

5 Copyright © 2006 Accenture All Rights Reserved. Production Locations

6 Copyright © 2006 Accenture All Rights Reserved. Role of the team Build and operate the encoding and delivery infrastructure Take customers through the event process –Appropriateness for communication goals –Pre-event planning and training –Production coordination –Event delivery Future capability planning

7 Copyright © 2006 Accenture All Rights Reserved. Webcast home page

8 Copyright © 2006 Accenture All Rights Reserved. Basic Interface Screen shot of interface and post-survey

9 Copyright © 2006 Accenture All Rights Reserved. Audiocasting

10 Copyright © 2006 Accenture All Rights Reserved. Event Setup Wizard

11 Copyright © 2006 Accenture All Rights Reserved. Event Controller

12 Copyright © 2006 Accenture All Rights Reserved.

13 Copyright © 2006 Accenture All Rights Reserved. CEO Broadcast from Frankfurt September 2005

14 Copyright © 2006 Accenture All Rights Reserved. CEO Broadcast from California Hotel

15 Copyright © 2006 Accenture All Rights Reserved. Basic Live Studio Production All live studio productions can contain these basic components. Other features can be added by customer request.

16 Copyright © 2006 Accenture All Rights Reserved. Local team production

17 Copyright © 2006 Accenture All Rights Reserved. Delivering from a remote Accenture office Conference room space Network performance –Traffic load / prioritize traffic / separate link Encoding –Portable unit(s) –Spare encoder card Local video crew coordination –Cultural awareness is required –Video format (NTSC/PAL) –Check everything

18 Copyright © 2006 Accenture All Rights Reserved. Helpful items for remote production International power supplies RCA cables XLR cables Video cables Assorted adapters Audio match AV distribution amp

19 Copyright © 2006 Accenture All Rights Reserved. Human Resources A strategic component of the communications plan Three webcasts per year Produced from locations around the globe –Leadership meetings –Concentrations of HR employees Goals –Executive visibility to local and global employees –Highlight the global nature of the business Not a US-centric leadership

20 Copyright © 2006 Accenture All Rights Reserved. Beijing HR Webcast – Oct 18 On-Demand Version

21 Copyright © 2006 Accenture All Rights Reserved. Delivering from a hotel or studio Signal delivery via satellite/fiber or video conference preferred –Encode on-site only with great care –Customers prefer soft video over stream drops Internet for slide synch and Q&A –Program audio on telephone backup to permit handling these remotely Noise from adjacent rooms

22 Copyright © 2006 Accenture All Rights Reserved. International Women’s Day March 2006

23 Copyright © 2006 Accenture All Rights Reserved. Audiocast Architecture Conference Call Presenters Audiocast Production Event Moderator Accenture network And Internet Audience Optional: Audience members can listen to the live audiocast via telephone if they are not in a position to listen via the computer They will not be able to follow the slides on the interface, as content in the interface runs seconds behind the call. The primary method for audience participation is to listen to the audio and view the slides through the audiocast interface. Submit a text question to the presenters

24 Copyright © 2006 Accenture All Rights Reserved. Audiocast Equipment –Remote control phone bridges –Network Controllable Relays and status monitors –Audio processor –Matrix switch

25 Copyright © 2006 Accenture All Rights Reserved. Thank You