The information contained herein is CONFIDENTIAL and is not to be used or distributed in any manner without the express consent of Global Tel*Link Introducing Call IQ The Intelligent Way to Monitor Calls

The information contained herein is CONFIDENTIAL and is not to be used or distributed in any manner without the express consent of Global Tel*Link Can I effectively investigate inmate calls? Overview of the Call Investigation Problem What is available to help solve my issue? How can I make gathering intelligence easy? Interesting facts about Call IQ

The information contained herein is CONFIDENTIAL and is not to be used or distributed in any manner without the express consent of Global Tel*Link Overview of the Call Investigation Problem Inmate telephone calls are recorded for future monitoring of criminal activities in most facilities The majority of facilities do not have enough staff to listen to all recorded calls. For example, the Federal BOP listens to less than 4% of all recorded calls. In a typical 500 bed jail, 166 fifteen minute calls will be recorded each day. This equates to 42 hours of recorded phone conversations On average, for every 1,000 inmates in a correctional facility, it would take nearly six investigators to listen to all of the inmates' calls each day Many facilities this size have no more than one or two investigators listening to recorded calls, meaning that many calls containing valuable information are ignored. The manpower required to increase the percentage of calls monitored by a fraction would be prohibitively expensive in terms of labor costs.

The information contained herein is CONFIDENTIAL and is not to be used or distributed in any manner without the express consent of Global Tel*Link Overview of the Call Investigation Problem Like many criminal justice agencies, correctional institutions are sitting on a potential gold mine of information that is not being used. Inmate telephone calls contain information that is useful for both tactical and strategic intelligence. Inmate phone calls show evidence of drug dealing, witness intimidation, gang activities, and reveal the names of snitches and drug dealers, etc. To a lesser but equally important extent, recordings can contain evidence of terrorist recruitment and conversion to radical Islam. However, not all calls contain criminal activity so officers do not know which calls are important to listen to. They typically randomly select calls. The odds of uncovering criminal activity in recordings by randomly selecting calls can be as low as 3%.

The information contained herein is CONFIDENTIAL and is not to be used or distributed in any manner without the express consent of Global Tel*Link Current Solutions Until now, the only solutions to this problem have been: Randomly select calls to monitor Throw more people at the problem Only listen to recordings for inmates suspected of engaging in criminal activity Monitor calls as a result of information provided by outside investigative agencies (AG, DA, Drug Task Force, etc) As a result of failing to effectively monitor all inmate calls, inmates often speak freely to called parties since there is little risk of being caught by engaging in criminal activities over the phone.

The information contained herein is CONFIDENTIAL and is not to be used or distributed in any manner without the express consent of Global Tel*Link Speech Recognition / Audio Mining – Why Past Attempts Have Failed Until now speech recognition has not worked very well for inmate telephone calls. Most commercially available speech recognition systems are trained using language that is not typical of the language that inmates use. They consist of relatively small vocabularies (<10,000 words) that are most commonly used in every day language. There is a misconception that speech recognition has to be 100% accurate in order for it to be useful. But that is true only if the goal is perfectly accurate automated transcription. Gathering meaning or topics from conversations does not require 100% accuracy. The goal is to accurately tag telephone calls that discuss certain topics or phrases for further investigation. To do that we need to train speech recognition to respond to prison, gang and drug slang. We also need to be able to query telephone calls for phrase types without necessarily knowing the exact words. Simple keyword searches cannot do this.

The information contained herein is CONFIDENTIAL and is not to be used or distributed in any manner without the express consent of Global Tel*Link There Has to Be a Another Way! Call IQ is a better solution! Call IQ is a totally automated system that can: Automatically identify calls that contain criminal activity so you do not have to sort through calls that contain normal conversations. Further identify calls that contain specific criminal activity (drugs, weapons, violence, etc.) so that you only listen to calls containing the criminal activity you are looking for. Enable the investigator to listen only to the parts of the recorded conversation relevant to criminal activities and ignore the rest. Furthermore investigators can review transcripts where certain phrases were uttered without having to listen to the call. Enable an investigator to identify third party call completions and attempts and in many cases identify the phone number of the third party. Investigators can navigate directly to the point in the conversation where the third party call took place. All of this allows one investigator to process a minimum of ten times the number of calls they can effectively listen to now by prioritizing and identifying calls containing criminal activity. Increase the odds of uncovering criminal behavior in recordings to as high as 75%.

The information contained herein is CONFIDENTIAL and is not to be used or distributed in any manner without the express consent of Global Tel*Link How Does It Work Today? Automatically transcribes inmate recordings (Voice to Text) with no human intervention. Automatically extracts meaning from recordings and flags calls that contain criminal activity and should be further investigated. Provides much more than simple keyword searches by allowing an investigator to Search by topic (i.e.. drugs, weapons, bodily harm, radical religious conversion, etc.) Furthermore, since everything is indexed within a database, searches return results very quickly. Uses an expert-derived dictionary of slang terms for each topic so investigators search for a topic and the system automatically searches slang terms (ex. A search for ‘cocaine’ will also search recordings for ‘snow’, ‘white powder’, ‘blow’, etc.). Provides continuous updates of slang dictionaries and custom phrases entered by law enforcement experts and may also be customized by end-users. Contains a supervised learning system that gains more accuracy in converting voice to text over time A system solely designed to enable investigators to spend more time analyzing and evaluating information rather than gathering information

The information contained herein is CONFIDENTIAL and is not to be used or distributed in any manner without the express consent of Global Tel*Link What is Call IQ Exactly? Utilizes state of the art speech recognition technology, capable of language models with a vocabulary of over 64,000 words. Based on language models developed by GTL that are unique to corrections and provide the greatest degree of accuracy for inmate telephony. All training of the speech recognition system was done using actual inmate telephone calls. Extensive research was conducted to compile an expert-derived dictionary of prison, gang, drug and other terms and phrases. These were then incorporated into the language model. With Call IQ speech recognition is just the first step. All calls are post-processed to attach topics, phrase types and custom phrases, and to extract telephone numbers. All processed calls are instantly searchable, either via keywords, or by topic, phrase or custom word. The language model and slang dictionaries will be continuously updated, providing increased accuracy and new phrases over time.

The information contained herein is CONFIDENTIAL and is not to be used or distributed in any manner without the express consent of Global Tel*Link See it in Action!

The information contained herein is CONFIDENTIAL and is not to be used or distributed in any manner without the express consent of Global Tel*Link Query Form

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The information contained herein is CONFIDENTIAL and is not to be used or distributed in any manner without the express consent of Global Tel*Link Interesting Facts Call IQ has been in operation in correctional facilities for several years now. During that time we have amassed a massive database of inmate telephone calls that have created the backbone of our service- how massive you ask? Here are the figures: Call IQ now has a database consisting of 7.75 Million calls! This amounts to nearly 1.5 Million hours of recordings! All of these recordings are instantly searchable! Right now, it would take about 950 years to listen to all of these calls manually! It is this massive database that enables us to refine and develop our language models to provide better and better transcription quality and intelligence analysis. No other service comes close to having this much targeted information at their disposal.