Operations Area Coordinator Report

31 Jan Overview Operations Current Initiatives  RSV Version 2  New Probes, Easier Configuration, Improved Proxy Handling, RSV/SAM Transport, Web API, Software Repository  OIM/Reg DB Version 2  Improved registration and information management for OSG entities  CRL Security Firedrill  Supporting Release  ~56% of resources moved  Increased WLCG Operations Activities  Gratia Survey  TeraGrid operations research  ISGC paper Issues / Concerns  Increased Ticket Load in January  This will only continue through LHC turn up as many groups will be doing dress rehearsals  Several Major projects coming to completion near the same time  The load on GOC staff is very high and will be through the release  Several recent requests for GOC to run new services  These are services that should be run at the GOC, but effort is short leading to the release

31 Jan WBS Operations WBSAgencyTaskNameStartFinish%Complete 1.2NoOperations10/1/079/30/0827% 1.2.1NoMaintain and evolve OSG services10/1/079/30/0831% NoOSG services (VOMS, GRATIA accounting, VOMS monitoring, ticketing system, etc.) 10/1/079/30/0833% NoEvolve and Deploy OSG Information Management (OIM) implementation 10/1/0712/20/0720% NoServices that represent obligations to external partners (BDII, site validation reports,….) 10/1/079/30/0833% 1.2.2NoManage OSG software deployment process10/1/079/30/0833% NoInventory software patch levels at each resource on a daily basis9/3/073/1/080% NoAnnounce availability of software and security patches10/1/079/30/0833% NoDistribute and support installation of OSG two major software releases 10/1/079/30/0850% NoGather feedback from sites on software deployment process and convey key messages to Facility team 10/1/07 0% 1.2.3NoProcess and insure resolution on all trouble tickets in a timely manner 10/1/079/30/0833% NoMonthly reporting of metrics of GOC tickets10/1/079/30/0833% 1.2.4NoEvaluate operations with TeraGRID and make recommendations on Inter-operability 10/1/078/31/0810% 1.2.5NoEvolve and maintain functional testing probes, repository, publication 10/15/075/31/080% NoProvide reliable and accurate transmission of test information, of appropriate sites, to systems in WLCG 10/15/0712/15/070%