MEETING PLANNER SURVEYS Jay Gordon. Preview Our Meeting Planner Surveys Data gathered Useful information.

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Presentation transcript:

MEETING PLANNER SURVEYS Jay Gordon

Preview Our Meeting Planner Surveys Data gathered Useful information

Key Performance Indicators (KPI) Overall Loyalty Overall Satisfaction Return to Property Recommend Property Overall Value of Service

Understanding Feedback Post Event Action Invite Meeting Planners to give feedback Inform them when they will receive it Ask open ended questions Clarify questions

Take Action Focus on trends Identify opportunities Create action plans with Department Heads Improve our best practices