Enteprise Content Management from Microsoft

20% structured 80% unstructured 90% of unstructured data is unmanaged Volume of data is increasing ~36%/year Source: Doculabs

3 Enterprise Content Management consists of the technologies and tools used to capture, manage, store, preserve and deliver content across the enterprise Capture Manage Store Preserve Deliver

Improve customer service and satisfaction Provide personalized communication Enable self-service and improve customer acquisition and retention Reduce operational costs Improve efficiency and productivity 4 Add/Create Business Value Improve the business in a meaningful way Manage Risk Protect the organization Address regulatory compliance requirements Address litigation requirements and address associated costs Ensure business continuity and security Realize Information Technology Benefits Fulfill Value Creation and Risk Management requirements Improve IT effectiveness and efficiency Resource consolidation Cost reduction Enablement of future strategic initiatives

27% of ECM users are highly disappointed in their ECM implementations Source : Jupiter Research There is a 10x cost of compliance by taking a one-off versus an integrated approach to compliance projects Source : Gartner Group A conservative failure rate estimate of ECM technologies within large organizations is 50% Source: Doculabs

EVOLVING REQUIREMENTS CORE ECM Imaging Transactional Processing Compliance Digital Asset Management Traditional ECM Drive Broad Adoption Integrate and Extend Extend to Enterprise Direction of ECM PARTNER SOLUTIONS AND EXTENSIONS Image Capture Image Capture Transactional Processing Specialized Compliance Specialized Compliance Vertical Solutions Content Centric Applications Collaborative DM Integrated DM RMWCMWorkflow FeaturesUsabilityExtensibilityIntegrationManageability A unified, extensible platform for delivering Enterprise Content Management solutions.

USABILITY MANAGEABILITY

Team Division Enterprise Extranet Internet Individual Business Applications (SAP, data warehouse, custom...) 9 Architecture Experience Manageability Interoperability ECM Components Policy Management Web Content Management Forms Management Mailbox Management User Interface Microsoft Office Web browsers 3 rd party apps Unified Storage Architecture Unified Services Workflow Search Metadata Security Policies IRM Library Services Collaboration Exchange 2007 Transport Services Rules Search Policies Security Records Management Document Management SMTP SOAP

Capture a remote page's HTML using the Page Viewer Web Part Remotely consume a SAP content via the iView webpart Pull data registered from the Business Data Catalog (BDC) Grab a remote block of HTML via WSRP (platform neutral) consumption Search and discover indexed content from structured and unstructured data sources Deliver and interact with XML Data through DataViews Embed third-party custom Web Parts Render data retrieved via a RSS feed Call KPIs directly Render local data and content Deliver Data via platform neutral (SOAP) Web Services

Information Process Structured Unstructured People Ad-Hoc Enterprise Apps Desktop Productivity Office Applications