1. 2 COMPARING TABLE (FROM MARCH TO MAY) 3 PENDING RATIO.

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Presentation transcript:

1

2 COMPARING TABLE (FROM MARCH TO MAY)

3 PENDING RATIO

4 TIA CHECKING RESULT

5 Mar-09Apr-09May-09 Comprehensi ve efficiency % Receivable PolicyCollected Policy Comprehensive efficiency % CasePremiumCasePremium HCM ,059, HCM ,789,00045,294, HCM ,953,00062,081, HCM ,844, HCM ,596,00034,977, Sub Total ,241, ,411, HAN ,716,00057,041, HAN ,509, ,399, HAN ,208, ,544, HAN ,026, ,678, HAN ,275,00053,269, Sub Total ,734, ,931, COLLECTOR ,673, ,819, TOTAL ,648, ,161,

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9 -UNDERWRITING SEMINAR -TESTING SYTEM: PRODUCTS (CO5, CO6, RO2, RO3), POS TECHNIQUE (LOAN, SURRENDER, CASH VALUE) -ON-LINE PRINTING RENEWAL RECEIPTS -INTERNAL AUDIT PREPARATION -SETTING UP NEW PAYMENT CHANNEL VIA SACOMBANK -BUILD UP LAPSED NOTICE PROCESS -FINISH FORGED SIGNATURE PROCESS - TRAINING NEW STAFFS

10 CUSTOMER SERVICE & UNDERWRITING - REVISE PC MANUAL - MAKE SURVEY ABOUT CONTRACT HOSPITALS AT CAN THO & SALE AREAS -MAKE TRAINING PLAN FOR CANTHO SERVICE CENTER CLAIM -DEVELOP PLAN TO SIGN CONTRACT WITH HOSPITAL -CLOSE 2 CLAIM CASES (C03 & C04) - TRAINING NEW COMER

11 POLICY SERVICE -REVISED THE CONTENT OF ENDORSEMENT -REGULATION CONCERNING TO CASH VALUE -DELIVER LAPSED NOTICE TO CLIENTS -TEST SYSTEM ABOUT RE-INSTATEMENT AND CASH VALUE ITEMS PREMIUM - IMPLEMENTING NEW PAYMENT CHANNEL VIA SACOMBANK

12 HOTLINE-CALL CENTER - GETTING APPROVAL & NOTICE FOR USAGE PROCEDURE OF OPINION SURVEY - REVISED PC COMPLAINT MANUAL - PROCEDURE OF HANDLING CUSTOMER’S COMPLAINT (TAT)

13