+ Internal Environments of a business Mr Flannery

+ MyEdAp + Home Learning 2 New quests Contribution to the economy (due by Friday) Business Environments (Due by Friday) Will only take you 5-10 minutes each quest Be prepared to discuss answers in class Intro AOS1 quest – Due on Friday!! Summarise (in your own words) each of the stakeholders (pg 21 22

+ Brainstorm (5 minutes) In a small group, brainstorm the elements that determine the environment of your Business Management class Here’s some ‘bubbles’ for you Temperature, Lighting, Posters, Moods, Behaviour You have 5 minutes, then we will move on. But keep your answers handy.

+ Business Management Timeline Tuesday9-Feb100Internal and External (1.5 and 1.6) Wednesday10-Feb Thursday11-Feb Advisory Program - no class Friday12-Feb Advisory Program - no class Saturday13-Feb Sunday14-Feb Monday15-Feb Tuesday16-Feb100 Revise 1.5 & 1.6 and start Macro Wednesday17-Feb Thursday18-Feb50Business Ethics (1.8) Friday19-Feb100Revision Saturday20-Feb Sunday21-Feb Monday22-Feb Tuesday23-Feb100Prac Sac / Revise Wednesday24-Feb Thursday25-Feb50Revise Prac SAC - Q's and Notes Sheet Friday26-Feb SAC

+ Key Knowledge - the internal and external (operating and macro) environments of a business

+ Business Environments The surrounding conditions in which the business operates are called the This can be divided into two broad categories. internal and external Business environment

+ The internal (Micro) environment of a business The internal environment, or the micro environment, includes those factors over which the business has some control, such as - employees managersmanagement style corporate culture company policies

+ The external environment The external environment includes those factors over which the business has little control economic conditions government policy competitors and technology

+ The operating external environment and the macro environment It may be further divided into the operating environment (see section 1.6) and the macro environment (see section 1.7).

+ Conditions which businesses operate within Internal environment = factors within the business over which the business has some control External environment = factors outside the business. Two areas: Operating environment – external factors who have a direct impact on the business Macro environment – broad operating conditions (forces) which all businesses operate under but have no control over. Business environments

+ Internal External: Operating External: Macro Business environments Internal: Employees Management & Management styles Corporate culture Policies Management structure Owners Operating: Customers Suppliers Competitors Regulatory bodies Interest groups and trade unions Macro: Economic Legal Environmental Social Political Technological

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+ Internal Environment The internal environment is made up of elements created by the people within the business. The internal environment of your classroom, for example, is determined by the interactions of the people within it. Teachers and students can shape and influence what occurs.

+ The internal environment Read page 19 (The internal environment) and summarise in 10 words or less the following elements that make up some of the internal environment 1. Employees 2. Managers 3. Management Style 4. Corporate Culture 5. Company Policies

+ One of your employees is rude and provides poor customer service all the time. How can this affect your business? Your business has a strong culture – all staff follow policies and procedures, objectives are clear and sales targets are always met. How does this affect your business? Internal Environment

+ External operating environment of a business Mr Flannery

+ Key Knowledge - the internal and external (operating and macro) environments of a business

+ External Operating Environment A business’s operating environment, sometimes called the task environment, is made up of stakeholders external to the business who have a direct impact on the operation of the business. The four main stakeholders are: Customers Suppliers Competitors Interest groups

+ Read Pages 20 & 21 Summarise (in your own words) each of the stakeholders

+ Internal or External Factor? Bus Man Class Internal Factor External Factor

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+ MyEdAp Start Environments Quest Then go onto Contribution of Small Business Then finish AOS1 Quest

+ MyEdAp AOS 1 – Introducing Business Well done to Justin, Ashley, Patrick, Sean, Cameron, Adam, Noah, Jos, Sophie, Tim, Janet, Jarrod for completing Business Environments Well done to Justin, Ashley, Pat, Sean, Cameron, Noah, Jos, Sophie, Bella, Tim, Sunday, Suzanna, Janet, Jarrod for completing The contribution of small business to the economy Well done to Justin, Ashley, Pat, Sean, Cameron, Noah, Jos, Sophie, Bella, Tim, Sunday, Suzanna, Janet, Jarrod for completing

+ Staying back each night until it’s finished Jason, Sait, Nick, Fatima, David, Maua, Bella, Renae, Sunday, Suzanna Meet me in 600’s computer lab at pm each night until it is done.

+ Feedback so far - MyEdAp

+ Let me check your business notes You were supposed to finish summarising the chapter before today’s class Open your books to show me please

+ Quick Check of your knowledge so far What is meant by the term business environment? Using an example, explain the difference between the internal and the external business environments What is meant by the term external operating environment? List the four main stakeholders in the external operating environment Which sort of group attempt to directly influence or persuade an organisation to adopt particular polices?

+ Remember Internal environment – deals with everything that goes on INSIDE the business External Environments – Operating and Macro – deal with things that affect the business from the OUTSIDE

+ Recap from last lesson

+ Business Environments The surrounding conditions in which the business operates are called the This can be divided into two broad categories. internal and external Business environment

+ The internal (Micro) environment of a business The internal environment, or the micro environment, includes those factors over which the business has some control, such as - employees managersmanagement style corporate culture company policies

+ The external (Operating) environment The external environment includes those factors over which the business has little control economic conditions government policy competitors and technology

+ Internal External: Operating External: Macro Business environments Internal: Employees Management & Management styles Corporate culture Policies Management structure Owners Operating: Customers Suppliers Competitors Regulatory bodies Interest groups and trade unions Macro: Economic Legal Environmental Social Political Technological

+ External Operating Environment A business’s operating environment, sometimes called the task environment, is made up of stakeholders external to the business who have a direct impact on the operation of the business. The four main stakeholders are: who? customers suppliers competitors interest groups

+ The external macro environment of a business The macro environment is the wider environment in which the organisation operates. The organisation has less control over these factors than internal environment factors. Nevertheless, organisations need to be able to adapt to change caused by these external macro factors when they occur

+ Your job now – Present how you like You have 30 minutes to teach Mr Flannery about Macro Environment Factors Chapter 1.7 Political Forces - Sunday, Cameron, Patrick, Jos, Economic Forces – Sait, Tim, Ash, Suzanna, Koresi Legal Forces – Nick, Jason, David, Bella, Adam Technological Forces – Justin, Sean, Renae, Sofie Social Forces – Janet, Maua, Fatima, Noah

+ Video