ANALYSIS PLAN: Performance Improvement Project February 16, 2009 Presented by: Performance Solutions “Magic Sticks mission is to create a Wonderful Customer Experience” 1
Agenda Discussion and clarification of… Business problem Data collection strategies and timeline Required resources Critical success factors 2
Business Problem 3 Cost of goods sold has outpaced revenue growth New growth store sales are 10-15% less than established stores based on 18 month measures New store profit margins are diminishing
Strategy o Gather data to perform an analysis comparing new growth store and legacy store performance o Gather formal and informal data on a variety of stores to provide a systemic view of Magic Sticks 4 Organization Process People
7 Comply with request for data, to be provided in a timely manner Organizational Sponsor arrange interviews or contact by dates listed Interviewees provide requested documentation, deemed available, within 24 hours of request Adherence to Gantt chart timeframes Support from participating employees, management and staff Critical Success Factors
Timeline Key Dates Analysis Plan delivered February 13 Begin data collection & analysis February 14 End data collection & analysis February 27 Final Report delivered March 6 “Magic Sticks mission is to create a Wonderful Customer Experience”
9 Project Timeline
Thank you for choosing Performance Solutions as your collaboration partner. February 16, “Helping you do what you do best in a more profitable and productive manner”