Innovations at Credo IB Forum Manila, Philippines

Mission Credo’s mission is to provide sustainable financial services to the entrepreneurial poor and Georgian micro and small businesses, with a preference for rural activities and those businesses that create income and employment opportunities for the poor

About Georgia General Information Population: 3.7 million Area: m² Neighboring Countries: Russia, Turkey, Azerbaijan, Armenia Economy GDP: $3.545m GDP Real Growth: 2,5% Inflation: 4.9% Currency Currency: Georgian Lari (GEL) 1 USD = GEL 2.5

Credo Today Number of Employees – 4,254 ​Number of Clients – 197k Gross Loan Portfolio - ​ $ 177 Million Portfolio at risk over 30 days – 1.05 % Number of Branches – 59

Products Business Loans for Micro and SME Clients Agriculture Business Loans Urban Business Loans Tourism Development Loans Start Up Loans Credit Purchase by Plastic Cards for Agro Materials Loans for Crop Insurance Loans for Employees of Micro and SME Businesses Remittances and FX

Innovation Process To gain ideas Loan Managers meeting with Loan Officers – Quarterly Regional Operations Meeting with Branch/Loan Managers – Quarterly Operations Meeting with Regional Managers and Head of Departments - Quarterly Senior Management Team meeting – Monthly Meeting of Department Heads with Branch Staff – Semiannually Focus Groups with Clients Competitor and Clients Researches To prototype most of ideas rapidly To select the most successful ideas To turn ideas into projects

Electronic Payment Systems: Payment Machines Payment Terminals Internal Pay Machines We Innovate Constantly Village Consul Tamaz Javakhishvili Mobile Village Day SMS Loan Application SMS from Village Consul/Sales Officer SMS from Client Loan Application via Pay Machines Instant SMS Loans

Plastic cards for credit purchase of agriculture input POS Terminals in Agriculture Shops Specially designed offices for SME clients Installment Officers in Shops Start-Up Loans Urban Start - Up Loans Agriculture Start - Up Loans Tourism Start - Up Loans SME Start – Up Loans Loans for Crop Insurance Loans for small and medium business employees We Innovate Constantly

Credo Among Competitors Market Share, Number of Clients

Future Innovations Agro portal and consultancy – Agro.ge Instant loan processing system based on scoring using mobile phones Utility Credit Card Agro Factoring

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