Microsoft Dynamics CRM Consultant Sharing experience

CRM from Personal perspective CRM for MBIE Agenda

Part 1: CRM from Personal perspective

Sams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours By Anne Stanton My First Microsoft Dynamics CRM Book

Microsoft Dynamics CRM 2011 Unleashed By Marc J. Wolenik, Damian Sinay, Rajya Vardhan Bhaiya CRM Dynamics UNLEASHED

Developing Java Script

Visual Studio SiteMap Editor Ribbon Editor Some other tools that I'm using

Ace training

Part 2: MBIE

CRM for Government

MBIE structure

For Dynamics CRM clients: o Use as much out of the box functionality as possible  systems changing  business changing  cost of change is too expensive o Noone knows your CRM system is better than you  all invited developers need a time to understand your business processes For Dynamics CRM vendors: Be more flexibles with your clients For people who learn about CRM Great niche in IT career Microsoft Dynamics CRM courses Let’s share the experience Summary

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