Digital Key Concepts Management 102 Obstacles In Modern Organizations Jerry Estenson

Key Concepts Anxiety about communicating Assumptions that get in the way of effective communication Sexual Harassment Technology

Communicator Anxiety Good communicators know it is hard to reverse a bad message Situation (Mind and body on full alert thus anxious, afraid, or excited This is a good thing

How to Manage Your Anxiety Prepare and practice Warm up voice and body Use Deep Breathing Have an introduction ready to connect to audience Use visual aids

Biological Issues (Genetics, Experience and World View) Personality or Personal History causing anxiety – Positive Imagery

In Today’s Rapidly Moving Environment -Provide Audience Good Directions Overall Picture (End State) Minimum use of words Use simple easily understood words (not an ego trip) Use repetition Provide check points Use an engaging delivery technique

Jumping to Conclusions -Assumptions Inference-Observation Confusion – What you saw verses full picture Bypassing – Assuming common understand of words

Sexual Harassment Just being charged can be a career ending event Types – Quid Pro Quo – Hostile Work Environment Harassment through Take responsibility for your behavior and think before acting or speaking

Communication Technology No substitute for face to face communication Reality – Forever or at least a long time – Not private – Can be monitored if using company intranet

Virtual Meetings Electronic Meetings – Again no substitute for face to face – Some positives Less emotion and conflict More organized Decision-making equal to face to face Participation more equal – Negative Emotional side – it is less satisfying to participants Hard to read subtle messages

Bottom Line Work on creating a clear message Take care in what you say and do Make technology work for you Whenever possible use human face to face communication for critical messages