11 Setting Direction Broad Scanning Intellectual Flexibility Seizing the Future Political Astuteness Drive for Results Self Belief Self Awareness Self Management Drive for Improvement Personal Integrity Personal Qualities Delivering Results Collaborative Working Effective and Strategic Influencing Leading Change through People Holding to Account Empowering Others NHS Leadership Qualities Framework

22 Personal Qualities Level Self Belief The inner confidence that you will succeed and you can overcome obstacles to achieve the best outcomes for service improvement. 0Doubts own capability or is arrogant 1Acts with confidence 2Is confident in own ability 3Takes on challenges 4Relishes challenge

33 Level Self Awareness Knowing your own strengths and limitations and understanding your own emotions and the impact of your behaviour on others in diverse situations. 0Fails to consider own emotions 1Registers own emotions 2Understands own emotions 3Understands own strengths and limitations Personal Qualities

44 Level Self Management Being able to manage your own emotions and be resilient in a range of complex and demanding situations. 0Loses control 1Shows restraint 2Manages own emotions 3Demonstrates resilience Personal Qualities

55 Level Drive for Improvement A deep motivation to improve performance and thereby to make a real difference. 0Wants personal recognition 1Targets effort for service improvement 2Aims to make a difference with stakeholders 3Strives to make long term improvements Personal Qualities

66 Level Personal Integrity A strongly held sense of commitment to openness, honesty, inclusiveness and high standards in undertaking the leadership role. 0Takes the line of least resistance 1Acts consistently 2Chooses transparency 3Shows personal courage 4Embraces diversity Personal Qualities

77 Setting Direction Level Seizing the Future Shaping a vision and being prepared to take action now to shape the future. 0Is locked in the present 1Acts decisively [2]Thinks and acts 4-12 months ahead [3]Thinks and acts over a year ahead [4]Thinks and acts for the future

88 Level Intellectual Flexibility The flexibility to embrace and cut through ambiguity and complexity and to be open to creativity in leading and developing solutions. 0Fails to integrate information 1Considers new information and perspectives 2Integrates information 3Clarifies complexity Setting Direction

99 Level Broad Scanning Taking the time to gather information from a wide range of sources. 0Focuses narrowly 1Personally investigates 2Looks more widely for information 3Seeks diverse viewpoints Setting Direction

10 Level Political Astuteness Showing commitment and ability to understand diverse interest groups and power bases within organisations and the wider community and the dynamic between them so as to lead more effectively. 0Lacks political ‘antennae’ 1Uses informal networks [2]Understands culture and climate [3]Understands the politics [4]Understands long-term, underlying issues Setting Direction

11 Level Drive for Results A strong commitment to making performance improvements and a determination to achieve positive outcomes for stakeholders. 0Fails to focus effort 1Strives to deliver local targets 2Places a focus on improving performance 3Sets and meets challenging goals 4Sustains focus Setting Direction

12 Delivering Results Level Leading Change through People Communicating the vision and rationale for change and modernisation and engaging and facilitating others to work collaboratively to achieve real change. 0Abdicates leadership responsibility 1Manages the team [2]Secures the right resources and support [3]Creates the right team conditions [4]Articulates a compelling vision of change [5]Mobilises people’s energy and commitment [6]Makes change inclusive and effective

13 Level Holding to Account The strength of resolve to hold others to account for agreed targets and to be held accountable for delivering a quality service. 0Lets poor performance drift 1Assigns clear accountability 2Sets boundaries for accountability 3Promotes a high performance culture Delivering Results

14 Level Empower Others Striving to facilitate others’ contribution and to share leadership, nurturing capability and long- term development of others. 0Dominates 1Encourages and supports 2Stands back 3Fosters independence 4Develops people Delivering Results

15 Level Effective and Strategic Influencing Being able and prepared to adopt a number of ways to gain support and influence diverse parties with the aim of securing improvements. 0Over-relies on own impact 1Uses direct logical persuasion [2]Calculates an impact [3]Influences both directly and indirectly [4]Uses complex influencing strategies Delivering Results

16 Level Collaborative Working Being committed to working and engaging constructively with internal and external stakeholders. 0Goes it alone 1Appreciates others’ views 2Works for shared understanding 3Forges partnerships for the long term Delivering Results