APAN Support Reporting November - FY2014 APAN Service Desk 24/7 Support Unclassified Information Sharing Service UISS APAN Customer Support 1.

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Presentation transcript:

APAN Support Reporting November - FY2014 APAN Service Desk 24/7 Support Unclassified Information Sharing Service UISS APAN Customer Support 1

Monthly Summary – Nov Top Ticket DriversNumber of Tickets Passport: Account Admin 65 Configure Zimbra Communities: 48 Configure SharePoint Communities 39 New Community Requests 35 General APAN Information 18 2 Tickets increased this month by:+1% Total tickets this month:13 Nov= 245 Total tickets last month:13 Oct = 242 Ticket increase over last year:+8% Total tickets this month last year:12 Nov = 228 APAN Customer Support

Total Monthly Number of Tickets - Nov 3 APAN Customer Support

Number of Tickets per Day for Month - Nov 4 APAN Customer Support

Combined Number of Tickets by Day of Week - Nov 5 APAN Customer Support

Combined Number of Tickets per Hour for Month - Nov 6 APAN Customer Support

Ticket Origin - Nov 7 Overall FY2013 APAN Customer Support

Ticket Request Types - Nov 8 APAN Customer Support

Tickets Categorized - Nov 9 APAN Customer Support

Number of RONNA Tickets for Month - Nov 10 APAN Customer Support

Tickets per Events and Exercises for Month - Nov 11 Typhoon Haiyan21 RONNA15 JPAC10 APAN Internal7 21st TSE FM BETA5 Ardent Sentry5 BQ Coalition Capability Demonstration & Assessment (BQ CCD&A) 5 Joint Staff5 'Airborne Joint Forcible Entry Virtual Community of Purpose (vCoP) 4 CTF 704 Operation Damayan S&T Board4 Cobra Gold3 KEEN EDGE3 RIMPAC APAN Customer Support

Top 15 Requesters Overtime – Nov, Dec, Jan 12 APAN Customer Support

Level of Support Effort by Team for Month - Nov 13 Number of tickets worked by team. APAN Customer Support