A+ Guide to Managing and Maintaining Your PC Fifth Edition Chapter 24 Troubleshooting and Maintenance Fundamentals

2 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Essential Troubleshooting Tools Bootable rescue disks Ground bracelet and/ground mat Tool kit

3 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Bootable Rescue Disk Enables booting of PC even when hard drive fails Ensures cleanest boot possible

4 A+ Guide to Managing and Maintaining Your PC, Fifth Edition POST Diagnostic Cards Monitor boot process and report errors and conflicts at POST, usually as coded numbers on an LED panel on the card

5 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Diagnostic Software Identifies hardware problems Most effective diagnostic software does not run from the Windows OS  Windows might mask a hardware problem

6 A+ Guide to Managing and Maintaining Your PC, Fifth Edition General-Purpose Utility Software Diagnoses problems Repairs and maintains software on a PC Recovers corrupted or deleted data on hard drive or floppy disks Provides security Monitors system performance

7 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Fundamental Rules of Troubleshooting Make backups before making changes Approach problem systematically  Check simple things first  Isolate problem Remove memory-resident programs Boot from disk to eliminate the OS and startup files on the hard drive Remove unnecessary hardware devices

8 A+ Guide to Managing and Maintaining Your PC, Fifth Edition When a PC Is Your Permanent Responsibility Organize hard drive boot directory Create rescue disks Document setup changes, problems, and solutions Create backup  Original software  Data on the hard drive

9 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Disposing of Used Equipment

10 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Disposing of Used Equipment ( continued )