SourceTrack: A Vignette Customer Profile Vignette B2B Empowered Summit November 9, 2000 Tom Dunnigan VP Marketplace Technology

Agenda About SourceTrack Our Vision, Strategy and Solution Our Business Challenges Why Vignette? Current Vignette Solutions Future Plans with Vignette Question and Answer Session

About SourceTrack Founded: July 1999 Offices: Tampa (HQ), NYC, Boston and London with 69 employees currently SourceTrack Team: – Executives from IBM, GTE, T. Rowe Price, Perot Systems, and Thomson Financial Publishing – Business and technical professionals with strong experience in: e-business strategy and tactical execution rapid web application development project management and consulting customer service and operations management

SourceTrack Vision Accelerate the adoption of electronic purchasing

Our Strategy suppliers marketplaces buyers electronic purchasing service (eps) private label marketplace (plm) marketplace enabling service (mes) The opportunity in e-commerce ($7.4T of web commerce) will be met by those focused on meeting the real needs of marketplace participants control rogue purchasing reduce processing costs leverage information increase share of wallet strengthen customer loyalty reduce processing costs reach new markets respond to customer enable buyers and suppliers improve supply chains enable spot purchasing leverage domain expertise accelerate time to market

SourceTrack Solution Provides Web-based B2B e-purchasing service for indirect goods and services – all industries For Customers (Buyers & Suppliers) – Provides a “Virtual Private Marketplace” Buyer-centric features, existing business rules/processes, and customization for each buyer & their preferred suppliers Affordable, hosted solution utilizing the Ariba® Marketplace™ product, Vignette® e-Series Applications, and other technologies – Reduces cost, complexity and time to implement No hardware or software purchase required, & complex technical tasks are outsourced Buyer’s first user group is purchasing on-line in about 30 days Service includes training, implementation, ongoing support, and transaction management with reporting

Our Business Challenges Preserve the buyer relationship with their suppliers Enable suppliers based upon their current capabilities Focus on implementation speed Exchange data with all trading partners efficiently By the way, our marketplace transaction growth rate averages over 145% monthly, too.

Why Vignette? Products have broader use in solving e-business problems than competition Technology roadmap is consistent with our direction Knowledgeable and customer-focused personnel are at all levels Business model includes professional services Willingness to work together in front of customers

Current Vignette Solutions e-Content – “IT is bottled-up on our own supply-side initiatives!” – “Does it help if I created a catalog for mySAP.com once?” eBizXchange – “With several ERP systems from our acquisitions, is there a way for us to get our purchase orders to the right system?” XML Connect – “How can we do electronic order processing on the Internet?” – “This is a new customer for us, so we don’t want to invest too heavily at the start!” Transformation, extraction, & message brokering for the SourceTrack Marketplace

Future Plans with Vignette Continue use of Vignette’s products for – Transformation, extraction and message brokering solutions – Enabling trading partners through XML Connect Server offering Enable business rules to control asynchronous messaging and events for transactions Introduce wireless interface for tasks and notifications – Such as receiving, remote purchasing approvals, and shipping Introduce greater personalization and analytic capability for trading partners to manage their programs and relationships

Question and Answer Session SourceTrack: A Vignette Customer Profile