“Harnessing information to deliver enhanced performance management” Eddie Short - Capgemini

PerformancePoint Launch Presentation - October Agenda  Challenges for Performance Management  Capgemini Intelligent Enterprise Approach  How to get started {CPM Index, IE Index, ASE}  Demo – Capgemini Public Sector Intelligent Enterprise solution based on PerformancePoint 2007

PerformancePoint Launch Presentation - October The environment for effectively managing performance is complex and getting exponentially more so… Most organisations the ability to consistently provide key information, at the right time and in context to deliver the right response

PerformancePoint Launch Presentation - October You need to align missions and outcomes, increasingly in a real time world, where decisions are made NOW! How can you do this?

PerformancePoint Launch Presentation - October Winning organisations are those who are able to successfully harness Information and Intelligence “Organizations such as Amazon, Harrah’s, Capital One, … have dominated their fields by deploying industrial-strength analytics across a wide variety of activities. In essence, they are transforming their organizations into armies of killer apps and crunching their way to victory.” - Thomas Davenport. Harvard Business Review “Rather than closely guarding our information databases, we gave the same information to customers and suppliers… bringing them inside the business. This became key to what I call a virtually integrated organisation linked not by physical assets, but by information” - Michael Dell Founder and CEO Dell Computer Corp Competing on ‘Information’ and ‘Intelligence’ is a key driver of performance for the 21st Century Business But there is a huge amount of data and information to manage The technology of the Internet The Web of Content/Semantic Web Individuals’ use for blogging Wiki for indexing The Long Tail Web 2.0 & SOA; the current Information revolution Convergence of Business Intelligence and Information Management tools Regulatory Compliance Search 2.0, Enterprise 2.0 – MashUps Collective Intelligence - The Wisdom of Crowds Technical Literacy as a Life Skill

PerformancePoint Launch Presentation - October Leaders use ‘intelligence’ to drive much more foresight to continually transform their business. Organisational Response Proactive Reactive Transformational Capability High Low Foresight Management Hindsight Monitoring Right Time Response Most have invested in some technology, but it is not enough! Expected Today

PerformancePoint Launch Presentation - October For effective Performance Management, Information can no longer be an adjunct to business process ‘Traditional’ Approach Application & Process Centric – Data and Information are often an after-thought Capgemini - Intelligent Enterprise Information-centric view, across people, process, & technology with SOA, to support better decision making. Leaders are ‘Intelligent Enterprises’ - Most others are far behind…. TechnologyPeopleProcess

PerformancePoint Launch Presentation - October At every step, leaders are identified and engaged. There is a clear governance structure in which stakeholders are identified and engaged. Organisational objectives are clear and performance measures are in place that Link goals to targets from corporate to Individual goals. Information to support the understanding of performance is readily available and used to add value in decision making Consistent, simple and competent systems and processes People have suitable skills and feel comfortable for self, team and organisational performance You will need a holistic “Intelligent Enterprise” model to deliver a step-change in Performance Management Bringing all of the elements together will be a significant challenge Leadership and Governance Objectives and Measures Information and Insight System and Processes Capabilities and Culture

PerformancePoint Launch Presentation - October The route to the Intelligent Enterprise is challenging, but the results are very rewarding You need to get focus to start the journey.

PerformancePoint Launch Presentation - October Capgemini has developed both the CPM & Intelligent Enterprise Indices to help you develop that focus. IE Index – How are using the Information in your business to ensure that it runs effectively. CPM Index – Are you effectively managing your business performance

PerformancePoint Launch Presentation - October InformAnalyseDecideAct Reports/scorecards Browsing Conversations Review/Lessons Learnt Insight Benchmarking Trend (local/national) Prioritise issues Diagnostic reports Meetings that are action orientated based on prioritised issues Accountabilities Rational, emotional, political Benefits Identification Action tracking Knowledge capture Collaboration Implementation plan Solution Design Situation Options Action Result Value is driven by acting on information Value is driven by acting on information The CPM Index process puts reporting in context & promotes how managers interact and respond

PerformancePoint Launch Presentation - October We can then bring all of the elements and stakeholders together in our Accelerated Solution Environment Information gaps Communication methods Engagement Reporting strategy Accountabilities Dependency/deliverable maps Stakeholder Management (internal and external) You can start the journey to high performance “People Ready” in a day! You can start the journey to high performance “People Ready” in a day! Leadership and Governance Objectives and Measures Information and Insight System and Processes Capabilities and Culture

PerformancePoint Launch Presentation - October We think Microsoft PerformancePoint provides the platform for you to move forward. Our PPS Solutions include:  Police - MOPI and Performance Management  Local Regional Government – Digital City and Chief Executive Dashboard  Financial Services – Credit Risk / Insurance  Financial Transformation – Microsoft CFO Forecast Demonstration

PerformancePoint Launch Presentation - October Key Takeaways and Call to Action  The performance management arena is becoming increasingly complex and the decision making timescales are now seconds and minutes – recognise this before your competitors do.  There is a changing need to use intelligence to define and drive the future not analyse the past – this has gone.  Successful organisations will be those committed to harnessing the power of information and intelligence.  Information has to be at the centre of the organisation, surrounded by the people, processes and technology that can truly leverage it. Take the CPM Index Or Visit Or give me a call. Eddie Short – Vice President – Global Head Business Information Management