Offering Consumer-Relevant Solutions and Influencing Consumer Choices Uwe Bergmann OECD Corporate Responsibility Roundtable Paris, June 15 th, 2009

2 Quality with Brands and Technologies Laundry / Home Care Adhesives Technologies Cosmetic / Toiletries Our Business Sectors and Top Brands

3  Corporate Vision  Corporate Values  Focal Areas Sustainability − a Focus for the total Company

4 A sustainable Business Model has to focus on the entire Value Chain Disposal Distribution Use phase Raw materials Transportation Manufacturing of products and packaging Manufacturing of products and packaging Manufacturing of ingredients

5 From Pioneering Certificates for Sustainable Palm Kernel Oil Henkel was the first company buying certificates for Sustainable Palm Kernel Oil within the RSPO scheme United Plantations, the Henkel supplier, was the first plantation getting endorsement from RSPO for their sustainability audit

6 Monitoring Surfactant Loads in Surface Waters (Rhine at Düsseldorf)

7 Great Potential to deliver added Value & contribute to Sustainable Development

8 Influencing Consumer Choices: Attitudes vs. Behaviour  There is a large gap between consumer attitudes, willingness and actual behavior change  The consumer will not compromise on performance, convenience or price Global retail consumers segmented by willingness to pay for products with environmental & social benefits – Survey of consumers in Brazil, Canada, China, France, Germany, India, the UK and the US. Source: The McKinsey Quarterly, March 2008.

9 Identify desirable Improvement Options & suitable Approach(es) Shower or Bath Installation Energy Source Product Design Hot-Water System Consumer behavior

10 Identify desirable Improvement Options & suitable Approach(es) Energy Source Product Design Washing Machine Consumer behavior

Progress requires Time & Continuity: Persil Advert 1982

12 Cooperation to create a consistent Message: A.I.S.E. WashRight Campaign

Utilizing the Communication Portfolio to provide relevant Guidance

Sustainability in Laundry Washing: Progress from 1979 to 2008 Dosage (Grams per Wash Cycle) Water (Liters per Wash Cycle) Energy per Wash Cycle (1978=100)

15 Conclusions & Learnings  The roles of both business and consumers are intrinsically linked in terms of the sustainable use of products.  In the future, delivering performance based on both quality and responsibility will become increasingly important for consumer choices.  We need to influence consumers’ choices by communicating the top performance of our products, the added value of more sustainable choices and thus enabling behavioral changes.  This development offers great potential as a driver for innovative products - smarter consumer relevant solutions that link product quality to the shared responsibility of producers and consumers.