FHWA Operations Core Business Unit National Associations Working Group April 8, 1999 Christine Johnson Program Manager and Director, ITS Joint Program Office

Headquarters Restructuring POLICY ADMINISTRATION RD&T PROFESSIONAL DEVELOPMENT CORPORATE MANAGEMENT CIVIL RIGHTS PUBLIC AFFAIRS COUNSEL Core Business Units Service Units Operations Motor Carrier & ITS JPO Federal Lands Highway Environment & Planning Infrastructure PRODUCT TEAMS Highway Safety

ITS Joint Program Office Office of Freight Management & Operations Office of Transportation Operations Office of Travel Management OPERATIONS CBU Office of Operations Technology Services Operations Program Manager / Director, ITS JPO

Office of Transportation Operations Safety and mobility in construction and maintenance operations Weather response operations MUTCD Emergency preparedness

Office of Travel Management ITS deployment team HOV Traveler information Operations planning guidelines Congestion management Value pricing

Office of Freight Management and Operations Truck size and weight enforcement Border crossings National Freight Partnership Multi-state freight corridor development NHS connectors Intermodal investment framework

Office of Operations Technology Services Y2K Strategic planning Communications and outreach Quality improvement Legislative coordination RD&T coordination Policy coordination Training support University programs

ITS Joint Program Office DOT lead for R&D and deployment programs New legislation, regulations and policies Strategic program direction Cross-departmental coordination Monitors financial and program progress

What is Operations? Imagine the family of services at an airport –Connectivity vs. service –Certainty vs. uncertainty

What is Operations? Maintenance Pricing Weather Mobility Incident Management Goods Movement Congestion Management Transit Emergency Response Disparate “Operating” Systems Current situation:

Operations Transportation family of services Integrated Customer focus Responsive Maintenance Pricing Weather Mobility Incident Management Goods Movement Congestion Management Transit Emergency Response

Operations: Some Guiding Principles Continuous Quality Improvement –of highway network and intermodal connections Managing Resources –to get the most out of what exists today Integrated Approach –to managing performance Information –for system performance and customer service

Additional Resources ITS Joint Program Office – ITS Electronic Document Library – Sign-up for monthly ITS updates –

Need Working Group’s Help Continued feedback Remind us to speak your language Help us change the culture

Conclusion Operations has arrived in surface transportation Your help NOW will make the difference