Oz – Foundations of Electronic Commerce © 2002 Prentice Hall The future of e-commerce

Oz – Foundations of Electronic Commerce © 2002 Prentice Hall2 Learning Objectives Discuss how e-commerce will cease to be separate from all commerce Explain how the Internet will enhance customer service by offering customized products and quick delivery Describe how new technologies will add the senses of smell, touch, and even taste to the Internet experience Give examples of Internet-connected appliances and Internet appliances

Oz – Foundations of Electronic Commerce © 2002 Prentice Hall3 E-commerce is every commerce The term e-commerce is on its way to simply becoming commerce Significant changes are likely to happen with both B2B and B2C commerce

Oz – Foundations of Electronic Commerce © 2002 Prentice Hall4 Consumer-centric markets Custom manufacturing Does not have to be more expensive than mass production The five-day made-to-order car Tremendous cuts in cycle time and costs due to: networking corporate systems providing customer access to the systems improving assembly robots

Oz – Foundations of Electronic Commerce © 2002 Prentice Hall5 Consumer-centric service on the Internet Our site is your site Tailor Web pages to individual visitors May exacerbate violation of privacy Dynamic pricing Price discrimination – different prices for different groups

Oz – Foundations of Electronic Commerce © 2002 Prentice Hall6 Instant fulfillment Receive purchased products the same day Possible through the use of local affiliates M-commerce Intelligent agents Will represent both buyers and sellers

Oz – Foundations of Electronic Commerce © 2002 Prentice Hall7 Potential Internet technologies The smell of fresh Web pages The smell of fresh Web pages Smell and taste technologies for the Web Fit to wear Fit to wear True representation of an object’s color Grab, unzip, and turn inside out Grab, unzip, and turn inside out Observe an object from many angles

Oz – Foundations of Electronic Commerce © 2002 Prentice Hall8 You and your virtual model You and your virtual model Three-dimensional images of a mannequin whose body looks similar to yours Touch it, feel it Touch it, feel it Tactile shopping through a special input device Three-dimensional browsing Three-dimensional browsing

Oz – Foundations of Electronic Commerce © 2002 Prentice Hall9 Internet and Internet-connected appliances Internet appliances Mobile or stationary appliances that allow Internet connection Internet-connected appliances Household appliances connected to the Internet and possibly to each other

Oz – Foundations of Electronic Commerce © 2002 Prentice Hall The future of e-commerce