Home & Community Support Strategy Provider meeting 28 th November 2013

Agenda Recap on activity progress to date Feedback on ceiling rate Actions following consultations - ceiling rate - 15 and 30 min calls - packages of care over 3.00 hours Other items - Brokerage process - EMS – update and Q&A with PM

Progress To date Consultation with Service Users via Herefordshire Carers 1 st and 2 nd round consultations complete One 2 one financial consultation meetings Decision to use a ceiling price approach Decision for whole county zoning Decision on improving allocation process Decision to use EMS & allied support to suppliers agreed

One 2 one summary 19 th and 21 st November 2013 Total scheduled = 18 cancellations = 4 Ceiling price – yes = 8 no = 5 unconfirmed = 5 15 and 30 minute calls Prices for other ‘types’ of calls Business development rate – process to be published within tender documents

Other items raised Brokerage Process – seen as non transparent Volume requirement – hand in hand with lower price EMS support – confirmation of support Direct payments – clarity around councils role

Pricing structure Type of careRatePrice A Standard 15 minute calls 30 minute calls £3.63 £7.25 Hourly rate (0-2.59) including 45 minutes durations £13.98 B Specialist Hourly rate (3.00 hour plus continuous) Provider determined (under celling rate £13.98) Hourly rate – sleeping nights (10 hours plus) Provider determined (under celling rate £13.98) Hourly rate – 24 hour care packages Provider determined (under celling rate £13.98) Ceiling rate - £13.98 for hour calls 15/30 minute calls with be pro rata of £14.50 suggested rate from the market ‘B’ type care will be market determined but must equal or less than ceiling hourly rate

Other items Brokerage process – Commitment to improve and develop on current Ensure transparent and equitable process Based on Service User choice, provider quality performance Full debrief on all outcomes EMS – Support from the Council Q&A session – Tim Mulrey

Next Steps Consideration of todays consultation Tender documents available 9 th December 13 Follow timetable as below

Timetable ActivityOriginal datesTarget Date OJEU Notice25 th November th December 2013 ITT Publication29 th November th December 2013 ITT Returns13 th January nd January 2014 Evaluation13 th Jan – 7 th Feb nd Jan – 12 th Feb 2014 Award Approval14 th February 2014 Award28 th February 2014 Mobilisation1 st March 2014 Start DateTBC April/May 2014