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12-2 Learning Objectives LO 1 Discuss how teams can contribute to an organization’s effectiveness LO 2 Distinguish the new team environment from that of traditional work groups LO 3 Summarize how groups become teams LO 4 Explain why groups sometimes fail LO 5 Describe how to build an effective team LO 6 List methods for managing a team’s relationships with other teams LO 7 Give examples of ways to manage conflict

12-3 The New Team Environment  Team  A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable.

12-4 The New Team Environment Exhibit 12.1

12-5 Organizations Have Different Types of Teams  Parallel teams  Teams that operate separately from the regular work structure, and exist temporarily

12-6 Organizations Have Different Types of Teams  Transnational teams  Work groups composed of multinational members whose activities span multiple countries.  Virtual teams  Teams that are physically dispersed and communicate electronically more than face-to-face.

12-7 Self-Managed Teams Empower Employees  Self-designing teams  Teams with the responsibilities of autonomous work groups, plus control over hiring, firing, and deciding what tasks members perform.

12-8 Team Autonomy Continuum Exhibit 12.2

12-9 Stepping up to Team Leadership Exhibit 12.4

12-10 Managers Motivate Effective Teamwork  Social loafing  Working less hard and being less productive when in a group.

12-11 Cohesiveness, Performance Norms, and Group Performance Exhibit 12.5

12-12 Some Team Members should Manage Outward  Gatekeeper  A team member who keeps abreast of current developments and provides the team with relevant information.

12-13 Some Team Members should Manage Outward  Probing  A team strategy that requires team members to interact frequently with outsiders, diagnose their needs, and experiment with solutions.

12-14 Conflict Management Strategies Exhibit 12.7

12-15 Mediating Can Help Resolve a Conflict  Mediator  A third party who intervenes to help others manage their conflict.