House of Quality High relationship  Medium relationship  Low Relationship Customer Requirements Customer Importance Target Values.

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Presentation transcript:

House of Quality High relationship  Medium relationship  Low Relationship Customer Requirements Customer Importance Target Values

House of Quality High relationship   Medium relationship  Low Relationship Target Values Light weight Easy to use Reliable What the customer desires (‘wall’) Aluminum Parts Auto Focus Auto Exposure Customer Requirements Customer Importance

House of Quality High relationship  Medium relationship  Low Relationship Customer Requirements Customer Importance Target Values Light weight Easy to use Reliable Aluminum Parts Auto Focus Auto Exposure Average customer importance rating

House of Quality High relationship   Medium relationship  Low Relationship Customer Requirements Customer Importance Light weight Easy to use Reliable Aluminum Parts Auto Focus Auto Exposure      Relationship between customer attributes & engineering characteristics (‘rooms’)

House of Quality Example High relationship   Medium relationship  Low Relationship Customer Requirements Customer Importance Target Values Light weight Easy to use Reliable Aluminum Parts Auto Focus Auto Exposure      Target values for engineering characteristics (‘basement’); key output

House of Quality High relationship  Medium relationship  Low Relationship Customer Requirements Customer Importance Target Values Light weight Easy to use Reliable Aluminum Parts Auto Focus Auto Exposure     