Change Management Prof. Steve Phelan Lecture 4

Today Vision  Yincom/Yangcom  The vision thing LMZ Chs4-6  Third Wave Managing and Consulting (1987)  OD and Transformation (1991)  Most influential books (2001)

The vision thing An organizational dream  What a desired future would look like  Look like or be like – vision vs. values A vision must be:  Strategically sound  Have widespread support  Translatable into behavior  Reinforced through words, symbols, actions Which process will work better today?  CEO/Leader visioning?  Leader-senior team?  Bottom-up visioning? Other?

Yincom/Yangcom Does the new firm need a vision? What change processes would you recommend to improve the merger outcome? What strategy, culture, structure, and reward systems need to be implemented? How would you do it?

Third Wave Consulting Assess potential for action  Committed leadership  Good business opportunities  Energized people  Find a should we/shouldn’t we discussion Get the whole system in the room  Multiple levels/functions even customers, suppliers  Less sell needed when 3 or 4 levels come to the same conclusion at the same time

Third Wave ctd Focus on the future  Images of potential rather than energy-sucking gripes  Visioning of preferred futures People doing it for themselves  Consultants creates a learning climate not solutions  No one expert has the solution in our turbulent age  “A productive community is one where people find dignity, meaning, and security in contributing to the whole”

OD and Transformation OT is about “gamma” change (?) Belief that individuals must change for organizations to change Launches into a review of recent OD and OT research Much research shows that OD makes people feel good but does not improve performance