Version Corrective and Preventive Action

Version D-Process 8 Steps 8 Disciplines the most important Techniques in 8D are highlighted in blue worksheets and Question Guidelines as free downloads

Version D-Process 8 Steps 8 Disciplines shows latest status of problem solving summary of completed tasks 8D Report

Version D-Process Sequence of Steps D.0 D.1 D.2 D.3 D.4D.5D.6D.7D.8 TEAMTEAM ICAICA

Version Become Aware of the Problem '5W' and '2H' 'Stair Step' Five Criteria for the Application of TOPS (8D)

Version Use Team Approach Criteria for selecting a champion Criteria for selecting a team leader Criteria for team composition Rules for team building and team work

Version Describe the Problem Pareto Chart Descriptive Statistics: tables and graphs Flow Charts Cause and Effect Diagram Problem Definition and Problem Profile

Version Describe the Problem Problem Types Type C Type B Type A Type D Plan Actual Time Value

Version Implement and Verify Interim (Containment) Actions inform, check, sort out, mark rework, repair, scrap Reaction Plan (see Control Plan) Checklist for emergencies

Version Define and Verify Root Cause(s) Cause and Effect Diagram Comparative Analysis Logical Testing Analytical Statistics, DoE Verification, Validation: Proof

Version Choose and Verify Permanent Corrective Actions Brainstorming Decision-Making process (incl. assessment of risks and side effects) Verification, Validation

Version Implement Permanent Corrective Action Action plan FMEA Controlling data over time: Paynter Chart

Version Prevent Recurrence Identify opportunities for improvement of: - processes - products - systems QMS

Version Congratulate Your Team Evaluate and record results Complete team experience Final meeting with the Champion Recognition of achievements by the Champion