Equipping Your Mobile Workforce for a Seamless Customer Experience in an Unsecured Wireless World Dr. Simon Blake-Wilson Chief Security Advisor

A Changing Wireless World Source: Yankee Group ApplicationsCustomers TerminalsNetworks Yesterday Tomorrow Voice Phone One- Size Fits All Consumer Business Circuit Limited Public WiFi 2.5 G WWAN 3G WWAN “Wireless Fabric” IP Core Smart Phone PDA Computer Content Gaming Web Browsing Video M-commerce Enterprise Consumer SMB Teen/Youth Vertical(s) Simple Apps Wireless “Access” Photos Vertical- specific Integrated voice/data Data- capable Phone WLAN Camera Phone Increased Device Fragmentation Bluetooth

Distributed Workforce Leads to Data Everywhere “Over 93% of enterprises have outworking employees” “On any given day, over 35% of US workers not in their corporate office” “In 2003, 54% of enterprise employees worked from home on a regular basis, and growing” “75% of enterprises use remote VPN access to support outworkers” “CIO's plan to increase number of remote access users by 10% or more over the next year” Sources: Research Concepts 2003; Routing Technology Group 2004; AT&T/Economist Survey 2003; Network World 2003; UBS Investment Research 2004

Mobile Workforce Challenges Right information at the right time (customer facing & decision support) Multiple devices & data synchronization Security Regulatory compliance TCO of existing solutions Connectivity

Mobile Computing Security Challenges Loss/theft of mobile devices Impersonation Introduction of malware into corporate network Limitations of boundary protection Users do not follow security policies

Route1 Seamless Workspace TM Mobi Interconnect Exchange (MIX) for communications security (PKI SSL), session management, auto update Mobi Relay Proxy (MRP) connects remote devices behind firewalls Any Connection : Cellular, WiFi, WiMax (when available), LAN Designed to meet all outworker requirements without any applications or data in the field:

Route1 Location-Free Desktop MobiBook PRO WinCE.Net device, diskless, wireless, touch-screen, long battery life, semi-ruggedized MobiRemote & MobiHost software for logon, user/device authentication, remote data trace removal MobiNET enabled A complete integrated offering for MS Windows:

Addressing Connectivity Challenge Technology Operating Environment Analog Modem ISDN Cable Modem ADSL GSM CDPD IS-95 IS-136 GPRS EDGE Cdma X UMTS/WCDMA Cdma 3G1X-EV Data Performance Operating Range Landline Mobility 2MB/s 1MB/s 384kbit/s 128kbit/s 64kbit/s 28.8kbit/s 9.6kbit/s Source: Lucent / Route1 Likely Operating Range Peak Rates Minimum Data Throughput Performance (Europe Study) Minimum Data Throughput for Mobi

Addressing Mobile Security Challenges Encrypted IP communications from Desktop to Mobi Device via SSL

Addressing Security Challenges (cont.) Sensitive applications & data are never stored on remote devices Certificates & multi-factor authentication support prevent impersonation Limited nature of information exchange prevents malware introduction End-to-end security from remote to host enables “boundaryless security” Packaged offering increases ease of use & prevent policy circumvention

Work Outside Your Office Just Like You do Inside! All applications & data remain behind the firewall Desktop, Blade PC, Blade Server Any network Any location Real-time Secure Locate/shut down lost or stolen device Route1 Remoting for Seamless Customer Experience.

Summary Mobile workforce can mean increased productivity & revenue Enabled by today’s & tomorrow’s wireless networks Significant challenges, but not insurmountable