Fostering trust in teams a leadership practicum. Founder, Accelinnova President, Evolutionary Systems Director, Institute of Collaborative Leadership.

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Presentation transcript:

fostering trust in teams a leadership practicum

Founder, Accelinnova President, Evolutionary Systems Director, Institute of Collaborative Leadership Pollyanna PIXTON

how leaders can help make people trust each other?

Trust how do you define trust?

teams Without trust

This team needs you!

what does a team without trust look like?

Lack of Trust Price Tag?

Transaction Costs Transaction Costs

Self Protection

broken Trust ?

other price tags?

Project Management  Quality Management how can Leaders help Teams build Trust?

Trustworthiness “Get Trustworthy People”

Trustworthiness How often does that happen?

Can these people work together?

broken Trust?

Or …

 Build Trust? trust Not built ?

assess the Team

who talks to who? who listens ?

Start Up Exercise: Pick a project. difficult person ?

get the right people on the bus in the right seats. - Jim Collins

get the wrong people off the bus.

is the next bus stop theirs?

the “ vacation test ”

 Island… build an Island?

Project Management How Do We Deliver? integrate?

how ?

Unleashing Innovation Collaboration Process create a Culture of trust

building trust eliminates fear?

eliminating fear builds trust?

build trust + eliminate fear

build trust eliminate fear both

Project Management  Dependency Management remove debilitating Fear

what do people fear ?

losing identity

losing intellectual mastery

losing individualism

how can leaders help ?

fostering trust in teams

Leading Agile  Collaboration Model  Collaboration Process team based measurements

people do what they are measured by measure results let team evaluate themselves

build team confidence

how ?

Collaboration Model short iterations … early wins

leadership focus

authentic motivation - Alfie Kohn Punished By Rewards

collaboration

teams collaborate to make the decisions

choice

let people choose how, what, and when

content

Definitions create meaningful work

protect team Boundaries Protect Team Boundaries

stay Positive

Stay Positive Focus on magnifying a person’s strengths rather than remedying weaknesses. - Peter Drucker

continuous feedback

leadership Role

Authentic

Project Management How Do We Deliver? Trustworthy

operate with total transparency

Project Management  Risk Management trust First !

Leadership Role Suspicion is a permanent condition. - Marcus Buckingham

Project Management  Remove Obstacles remove obstacles

a place where people want to be

people have what they need to succeed

People don ’ t resist change; they resist being changed. - Peter Scholtes

Summary

right People? on Team or not? island or integrate? Leadership: Authentic trustworthy Trust First! be collaborative

remove Fear measure differently get successes allow mistakes no rewards for dysfunctionality

Focus through Questions protect team Boundaries stay Positive your questions?

Stand Back and Deliver co-author, published by Addison Wesley, due out in early 2009 The Seven-Day Weekend Ricardo Semler Orbiting the Giant Hairball Gordon MacKenzie Punished By Rewards Alfie Kohn

accelinnova.com evolutionarysystems.net collaborativeleadership.com Pollyanna PIXTON