I am doing what I believe our department should be doing but still not securing the recognition we deserve, why? UNIVERSITY OF VIRGINIA Procurement and Supplier Diversity Services 1 Annual Meeting April , 2013 Orlando, Florida

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What Are We Doing? Who is more productive? What will it take to get recognized?

How We Gained Recognition 1.Aligned our Department’s Goals with University's Strategic Goals 2.Implemented Leading Practices 3.Became Customer Focused 4.Communicated Plan/Documented Results

What We Are Doing! 1.We Are Practicing the “Lean” Culture Concept  Don’t Fill Vacant Positions Too Quickly  Don’t Fill Positions Just Because We Have Them  Ask Do I Need a Different Type of Position/Skill Set  Hire the Best and Brightest  Team Interviews  Team Probationary Evaluations  Keep the Best

What We Are Doing! 2.Adopting Leading Practices Through Continuous Improvement (small steps)  Focus on P2P  Eliminate Processes That Don’t Add Value  Implement Processes That Improved Customer Service

What We Are Doing! 3.Gaining Local and National Recognition University of Virginia

What We Are Doing! 4.Generating Revenue

What We Are Doing! 5.More of a Focus on SWAM Vendor Participation

Reporting Your Successes

Went From Documenting Cost Savings to Documenting Revenue Revenue from Cash Discounts, Ghost Card and P-card Rebates, Sale Catalogs/Logo Space to Vendors in our MarketPlace and Negotiated Vendors Rebates

Data Entry or Data Management

Managed Spend Concentration of Spend with Top 20% of University Vendors

PSDS Before and After PSDS Before  Tactical Focus  Paper Processors  Reactive to Requisitions  Confirm Actions of Others  Very Little Reporting  No Data Analysis  Competing Focuses PSDS After  Strategic Focus  Use of New Technology  Improved Processes  Manage Spend  Reporting to Support Strategic Initiatives  Focus on Core Functions  Develop Alliances and Relationships  Revenue Source

How About Your Success Stories? Eric Denby University of Virginia Director, Procurement and Supplier Diversity Services Dolores Hildebrand University of Virginia Assistant Director, Procurement and Supplier Diversity Services