TENANT PARTICIPATION IN MANAGING VOIDS. Sally-Anne Underhill – Empty Homes Manager Deanna von Anrep – Senior Empty Homes Officer Lois Bodle – Consumer.

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Presentation transcript:

TENANT PARTICIPATION IN MANAGING VOIDS

Sally-Anne Underhill – Empty Homes Manager Deanna von Anrep – Senior Empty Homes Officer Lois Bodle – Consumer Advisory Panel Member Philip Banks – Consumer Advisory Panel Member

What this session will cover…. How we did it What we did Why we did it Tips What went wrong

Why is this important to you? TSA Housing Inspection Key Lines of Enquiries And most important…….. Providing your tenants with excellent customer service

The Tender What did we want? Pre-Qualifying Questionnaire The Tender Interview panel Reality Visits Evaluation

Performance & Monitoring Monthly meetings – tenant led Void Tenant Inspectors Reporting Committees

Reality Check… Higher satisfaction levels? Improved tenant participation? Continued improvement of services? Achieving those stars……

Thank you for listening – any comments for questions?

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