Presented by Michelle Yee Step Intuit

Overview Proposed problem and solution Contextual inquiry setup and results ESM setup and results Customer tasks Design sketches

The Situation Problem Let’s go workout! Too much work… Solution Help people plan Goals + Planning = Motivation

Contextual Inquiry Who? Interested in walking Students in 20’s and 30’s What? Observation Interviews Tasks Description:

Contextual Inquiry Results: Calendars/planners Deciding where to go Transportation challenges Exercise barriers

ESM Description : Who? Express interest in walking 3 different scenarios Goal? Calendar? Obstacles/barriers? Plan? Four sets of inquiries…

ESM Results: Confirm CI Want to walk more Conflict with CI Can estimate walking “Sort of interested”

Tasks Old Maintenance, configuration New Check progress toward goal Set achievable goals Find good route to next destination

Sketches

Thanks !