AUTODESK SUBSCRIPTION Presenter Sherry Huling

Subscription  Agenda  What is Subscription?  Benefits  Policies  Roles Identified  Subscription Center  Subscription Webinar New & Existing Members

Subscription Program What is Subscription? Autodesk ® Subscription is a support offering that includes upgrade software, support, and training. Rather than pay for each upgrade separately, Autodesk Subscription customers pay an annual fee that includes access to all software upgrades and Subscription benefits.

Subscription Program Benefits include:  Single contract number to manage their software  Members-only Web site  Expert technical support  Self-paced e-learning  Specialized feature extensions  Selection of downloadable e-courses  Exclusive licensing terms  Exclusive resources such as product Webcasts, Weblogs, and pre-qualified beta programs.

General Policies  Standard subscription term is 12 months, but 24 and 36 months are available (discounts offered for multi-year)  Valid address for the Contract Manager (CM), Software Coordinator (SC) and for every registered user on a subscription contract.  All subscription entitlements in a contract must have the same end date. (Contracts may be merged to align contract end dates.)  Subscription is only available for products on the latest release.  When seats are added, the subscription fee is prorated to match the single end date of the contract. Pro-ration is calculated by month, not by day.

Renewal Policies  Renewal terms available:  90 days prior to contract expiration  30 days past contract expiration date without penalty or additional charges  364 days after expiration, regardless of version.  Expired contracts between 31 to 364 days will be charged a Late Renewal fee for each seat being renewed

Contract Set up Management of the contract is made easier by setting up the initial contract structure to fit your needs Agreement Number – Unique Identifier for a group of assets supported and maintained by Autodesk Subscription - Assigned by Autodesk Asset Serial number – used to activate license Assigned by Autodesk Asset Serial number – used to activate license Group Name – Identifier termed by Customer. Default is blank. Can be modified by Autodesk, Partner, and End User

Subscription Roles Software Coordinator Users Contract Manager

Sample Subscription Contract Setup Group One San Francisco Group One Software Coordinator assigned Group Two Dallas Group Two Two Software Coordinators assigned Group Three Houston Group Three One Software Coordinator assigned Users have access to all groups Contract Manager

 Order Confirmations and Welcome Kit  Located in purchased region  Responsible for tracking licenses  Renewals  Terms and Conditions  Manages Coordinators and Users Subscription Customer Roles Contract Manager

Subscription Customer Roles Software Coordinator  Coordinates a site, or set of products at a site  Receives upgrades, product-related messages  Manages Users Group One Group Two Group Three

Subscription Customer Roles Users  Access to web support, e-Learning via product or invitation  Must be permitted to download Licenses

Subscription Center Defined Subscription Center: Password protected Admittance to extended benefits Flexible Access

Member Log in

License Management  One convenient location to manage licenses  Coverage and renewal reports

User Management  Add New Users or View and Edit existing users  Manage Coordinators and Phone Support Users

Home Use Exclusive Licensing Terms - Home Use Benefit License on Subscription can be used both at the office and at home – no need for additional license purchase

Previous Version  Exclusive Licensing Terms - Previous Version Use Benefit  Subscription members can run previous versions of software concurrently with latest release

Communication Center  Flexible use of benefits through product  Including support and e- Learning at desktop  Eliminates requirement to access Subscription Center for services  CAD manager control built- in

Extensions and Downloads  Extensions – Modular enhancements to product  New Functionality between releases  Competitive Edge

E-Learning  Complement to classroom training offered by partners  Self-paced tutorial style learning  Accessed via Subscription Center or directly within product

Web Support Seoul Tokyo Beijing Singapore Seattle Novi Toronto Montreal Manchester Sao Paulo Tampa Mexico City Neuchatel Munich Farnborough  15 sites globally  112 technicians with higher education degrees  Average industry experience = 8.5 years  Support delivered in 10 different languages worldwide

 Search experience based on entitlement  Personalize functionality such as hot issues or recent solutions Knowledgebase  Advanced search interface  Quick Solutions

InfoCenter/Communication Center  Functionality built into products  Installed licenses “recognized” as being a subscription license  End users can access Subscription benefits & features; including support and e-Learning at desktop  Eliminates requirement to access Subscription Center for services  CAD manager control built-in

Additional benefits  Complete access to Autodesk University Online – over 1000 class materials  Preferred status and benefits at Autodesk University and other events  Invitations to exclusive webcasts  Pre-qualification for software beta programs  And more…

Subscription Webinar  Would you be interested in attending a webinar to review Subscription “How to”?  If so, how often?  Monthly?  Once every 2 months?  Quarterly?  Benefits:  Don’t have to leave the office  Short/quick topics  Respects your time

THANK YOU! Contact: Sherry Huling