Integrated eCommerce for the Campus Community Nelnet Business Solutions - February 13, 2015

2 Business Goals  Comprehensive, "one-stop" experience  To continue to provide quality and efficient services to students and alumni  Maintain Compliance and Security  Consolidated, web-based view of student financial services  Payment processing integration with new and existing administrative systems  Cost-effective and streamlines administrative processes

3 Why Nelnet?

NBS Solutions  Electronic Billing and Payment  Enterprise Platform  QuikPAY Platform  Actively Managed Payment Plans  Departmental eCommerce  Commerce Manager  Hosted Payment Pages  eStore  Student Choice Refunds  Cashiering  One Stop Platform  Sponsor Payments  Encrypted Card swipe

Enterprise Overview SSO from ERP student data accuracy –Students authenticate from the school’s system Access all SFS from one landing page –Manage profile –Manage Authorized Parties –View current account –Make payment –View bill –Enroll or manage payment plan –Access details of NBS account Real-time current account activity (RTCAA) Real-time payment notification (RTPN) eBilling capabilities Full service ACH processing (payments & returns) International payments

QuikPAY Functionality Single sign-on/pass through authentication Real-time current account activity (RTCAA) Real-time payment notification (RTPN) eBilling capabilities Full service ACH processing (payments & returns) International payments Credit card acceptance Optional Service Fee Program (2.75%) Automated End-of-day reconciliation (EOD)

Enterprise eBill Standard template for bill –Includes ability to add remittance coupon and OCR line XML file format allows for flexibility of bill details Custom messaging on bills and /text notifications Student specific messaging on bills Automated or manual upload of bill files Preview and approval or automatically process files Ability to schedule bill job Front end configurations can be changed on demand by institution administrator View or print bill from system Ability to integrate with ePay, Payment Plans or both

8 QuikPAY eBill  Custom Bill template – Bill fille  OCR line  Automated eBill delivery  Custom messaging on bills and /text notifications  Student specific messaging on bills  Automated or manual upload of bill files  Preview and approval or automatically process files  Ability to schedule bill job  Front end configurations can be changed on demand by institution administrator  View or print bill from system  Ability to integrate with ePay, Payment Plans or both

Enterprise & QuikPAY ePay  Students and Authorized Parties may make one-time, immediate online payment towards student account  Real-time payment posting (RTPN) and Real-time account activities (RTAA)  Payment toward the ERP balance  Multiple charge category breakout on payments page  Validation rules can be set per institution account (partial payment, min/max rules, overpayment)  Institution specific text can be added to Make a Payment experience  Term based payments 9

Cashiering Full service Cashiering solution In person payments and departmental deposits Record payments even during network outages Integrated Encrypted Card swipe Check21 support The best compliance is non- compliance??

Enterprise Integrated Payment Plans  Real-time integration for eligibility, balance, payments, and participation service indicator  Enrollment for student and authorized third parties  Real-time and batch balance comparison and updates  Robust reporting  Extensive Administrative functionality  24/7 support  CFI remitted daily with payments 11

QuikPAY Payment Plans QPPP Real-time integration with PeopleSoft (Connector) Balance accuracy Account flagging Down payment posting Eligibility characteristics Single sign-on Rebalance options (RTAA) Automated End-of-day reconcili ation Agreement flagging & payments Reduced receivables User friendly for students a nd staff Authorized third party

Commerce Manager Concepts  Platform for campus-wide commerce support  Hosted order page with flexible data gathering capability  Geared to address common university commerce needs (product sales, simple event registration, gift processing)  Simple yet powerful – multiple usage paradigms  As basic “site/form” combined with payment page  As payment gateway in the middle of an existing workflow  Real-time “receipt redirect”  Can silently update another system at your school  Versatile financial design  Flexible configuration defines reporting and settlement structure  Can be leveraged to consolidate MIDs, reduce expenses, enable “rollups” 13

Hosted Payment Page 14  Securely accept CC and ACH payments for events and activities without capturing or storing information in OSU environment  Lightweight, friendly page creation  Unlimited fields  Summation  Query API to get transaction information from any created form  Pass information from existing application  Robust reporting  Export to Excel, PDF, Word

15  Securely accept CC and ACH payments for events and activities without capturing or storing information in OSU environment  Lightweight, friendly page creation  Unlimited fields  Summation  Query API to get transaction information from any created form  Pass information from existing application  Robust reporting  Export to Excel, PDF, Word

16  Easily and efficiently sell goods online  Shopping cart functionality to purchase multiple items from various storefronts online  Easy form creation for products  Product images  Shipping costs  Percentage based tax calculations  G/L codes  Make one payment via CC, ACH or CrytPAY  Inventory tracking and order fulfillment system  Robust reporting  Based on form criteria  Delivered and custom  Schedule or adhoc eStore

17  Streamline Third Party payment processing  Simple process for third party sponsors to pay online for student accounts  Unique sponsor log-in credentials  and/or printed payment receipts  Daily reporting  Search functionality  Delivered EOD file to desired server locatio n Sponsor Payments

Third Party Vendor Integration

Automated refund processing for student account overages Student choice! direct deposit to bank account reloading existing debit card, or paper check Single sign-on access point from NBS Financial dashboard Full compliment of reports for reconciliation and management Student Choice Refunds

20 Student Choice Refunds  Automated refund processing for student account overages  Student choice!  direct deposit to bank account  reloading existing debit card, or  paper check  Single sign-on access point from NBS Financial dashboard  Full compliment of reports for reconciliation and management

Mobility Strategy

Key Contacts Peter Sanderson Daryl Robinson Managing Director VP Product Development & Strategy Cheryl Mickey Manage Customer Relationship Team

Student Machine Student Interaction SSO Campus Solutions (PIA) Enterprise Single Sign on Capability This will allow a student to sign into and create an account in Enterprise. How does it work? Student signs into PIA Student view the Student Center page Student then click on a link with a customized message This link is created with custom code that will be applied to the student center page The link that is sent with a HMAC hash to prevent pampering of the data This link will pass them over to Enterprise. The message can be sent via HTTP GET or HTTP POST

Student Machine Student Interaction Payments Campus Solutions (PIA) Enterprise Real-Time Payment Notification (RTPN) Capability This will allow a student to make a manual payment and it will show on their account How does it work? Student follows step from the SSO interaction Student navigates through Enterprise to the payment screen Student makes a payment Enterprise will send over a request to the connector indicating a payment was made. This is handled by a WEBLIB that comes with the connector The connector will respond to Enterprise with a message indicating if the payment has been applied to the students account Enterprise

Student Machine Student Interaction Account Activity Campus Solutions (PIA) Enterprise Real-Time Account Activity (RTAA) Capability This will allow a student to see their balance as well as charges from their PeopleSoft system in Enterprise How does it work? Student follows step from the SSO interaction Student navigates through Enterprise to the account screen Enterprise will send over a request to the connector asking for account activity The connector will respond to Enterprise with desired activity, if any exists. This is handled through a WEBLIB that is delivered with the connector Enterprise

Student Machine Student Interaction Agreements Campus Solutions (PIA) Enterprise Real-Time Agreement Notification (RTAN) Capability This process will mark a students account with a Service Indicator indicating that they have a payment plan How does it work? Student follows step from the SSO interaction Student navigates through Enterprise to the payment plan screen Student signs up for a payment plan Enterprise will send over a request to the connector indicating signed up for a plan. This is handled through a WEBLIB that is delivered with the connector The connector will respond to Enterprise with a message indicating if the Service Indicator has been applied to the students account Enterprise

Gerard Dass IT Manager – Integration

System notifications generated on all activity Multiple methods of delivery, , text message, or postal with being default method Each user can store up to 3 addresses with notifications sent to all on file All correspondence is stored in the user account history and can be printed off if needed  System notifications  Managing contact information  Correspondence history  Managing demographics Notifications