Managing Quality with Quality Through the Construction Management Leadership Manual Presented by: Aleksandr Sergek, PE, PMP Allison Justiniano, LEED AP

CM Manual - Living Document A work in progress Supplement existing program or basis for program development To fill your site-specific needs 2

CM MANUAL – TABLE OF CONTENTS 8 Sections 1.Document Control 2.Mobilization and Start-up 3.Contract Administration 4.Quality Management 5. Safety 6. Schedule Management 7. Risk Management 8. Project Closeout & Turnover Glossary Appendix 3

Section 4 Quality Management 4.1 – Quality Assurance 4.2 – Quality Control 4.3 – As-Built Drawings 4.4 – Owner Inspections 4.5 – Regulatory Inspections 4

Section Quality Assurance Pre-Installation Meetings – Prior to each definable feature of work – The first stage of the USACE Three Phase Inspection System 5

6 Personnel Present Submittals Contract Drawings Material Storage Specifications Prep Work/Permits Testing Safety Construction Methods Tolerances Standards & Quality Schedule Section 4 Sample Preparatory Checklist

Quality Inspections Performed periodically to ensure construction is per contract documents 7 What are the last 2 Phases of USACE Three Phase Inspection System? Initial Inspection Final Inspection

Section Quality Assurance Daily Reports – Monitor deficiencies – Track Progress – Tests and Inspections – Record incidents (safety, visitors, etc) 8

Daily Report Project Date Weather/Temp Remarks GC Employees on Site Delinquent Items Materials Received Work Performed Issues Tests and Inspections Safety Comments Prepared By 9

Daily Report What’s wrong with the following statements: “I inspected the E and B Fire pump rooms in the basement” “At 0927 hrs, observed laborer in Area A2 without safety goggles.” “Observed wall E1021.a not installed slab to slab. Per drawing A1005 and A1132, wall E1021.a is a type D-4/S partition and is required to be slab to slab construction. Notified Bob Smith, QC Manager, of the deficiency. The QC Manager stated he will add to the deficiency report. Will verify in 48 hours to ensure this issue is captured.” 13

Section Quality Assurance Photos & Videos – Record progress and issues – Include with daily reports as necessary 14

July 2008 Dec 2008 June 2009 Mar 2009 May 2009 WRNMMC - Bldg A Sep

Webcam – BRAC 133, Alexandria, VA 16

Section Quality Assurance Deficiency Notices – Non-conforming work – Ongoing, unresolved deficiencies 17

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Section Quality Assurance Commissioning Inspections – Varies by project – Independent commissioning agent contracted by: Contractor Owner CM – Periodic inspections / random sampling of test data 19

Section Quality Control 20 Inspection and Testing – Complete by contractor or third party inspector – Testing/Inspections verified by CM QC Plan – Submitted by the contractor – Outline of QC procedures

Section Quality Control QC Report – Submitted by the contractor and/or subcontractor 21 Testing Activities Preparatory Meetings Deficiencies Delays Costs

Contractor QC Report 22 Phase Preparatory Meetings Initial Meetings Follow-up Remarks & Sign- off

Section Quality Control Deficiency Log – Updated after each inspection or deficiency identified – Record deficiencies identified by CM or contractor – Reviewed at regularly scheduled progress meetings 23

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Section As-Built Drawings Update on regular basis Reflect: –Change orders –RFI’s –Submittals –Clarifications –Field directives –Actual field conditions/installation –Bulletins –Amendments 25

Section Owner Inspections Responsibility of the CM to schedule and coordinate – Close-in Inspections – Punchlist – Pre-Beneficial Occupancy 26

Section Regulatory Inspections Contractor’s responsibility Examples: –Elevators –Escalators –Fire Alarm –Fire Suppression –OSHA –Building Inspections 27

MBP Quality Control Plan – For internal use – Implemented at the onset of the project – Updated periodically 28

MBP Quality Control Plan Purpose and Scope – Establish annual QC Plan – Period Covered Workload – Scope of Work of Narrative – Contract Organization – Organizational Chart Staffing – Flow Chart Quality Control Responsibilities / Duties – General Responsibilities – Specific Responsibilities – MBP Manual Checklist Reporting – MBP Daily Quality Control Report – Weekly Project Status Report 29 Lessons Learned – MBP Lessons Learned Database QC Plan Checklist Quality Team Signature Page

What can happen without QC… 30

Questions?